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Electronic devices

Liability

United will not accept liability for computers or computer-related equipment when accepted as checked baggage. Small laptop computers may be considered as carry-on baggage.

Portable electronic devices

Customers may use small, lightweight portable electronic devices (as specified below) in "airplane mode" on United-operated flights. Cellular service must always be turned off prior to departure. Flight attendants will announce when devices may be used in flight, with general guidelines as follows:

  • Within the U.S. (includes U.S. territories), customers may use permitted devices at all times.
  • Between the U.S. and an international location, customers may use permitted devices except when departing from or arriving into the international location.
  • Outside of the U.S., permitted devices may only be used above 10,000 feet.

Certain electronic devices could cause minor interference with aircraft navigational instruments. Therefore, the crew may ask travelers to completely turn off all devices in certain situations. All devices must be turned off and stowed during emergency preparations.

Travelers may turn on and use cellular service only when the main cabin door is open or when instructed by a flight attendant. Pagers may be used to receive messages at any time.

Devices that are permitted for use:

  • electronic games
  • personal computers
  • entertainment players
  • recorders (audio and/or video, such as tape/CD/MiniDisc/MP3 players and camcorders)
  • calculators
  • shavers
  • cameras
  • aircraft power ports for laptops.

Devices that are NOT permitted for use:

  • battery-operated personal air-purifying devices
  • TVs
  • radio receivers and/or transmitters (including AM/FM/SW, CB and scanners)
  • remote-control toys

Travelers are allowed to use headsets during taxi, take-off and landing on aircraft that are equipped with DIRECTV® and Audio/Video on Demand.

Travelers may always use any medically prescribed, physiological instrument, such as a hearing aid or a pacemaker.

Portable electronic device policy FAQ

What are the requirements for stowing or securing electronic devices during takeoff and landing?
Small, lightweight devices must be held in the passenger’s hands, placed in the seatback pocket or stowed. Larger electronic devices, like laptops, must still be stored securely in an overhead bin or another approved stowage area during takeoff and landing.

Are there any exceptions to this new policy?
The captain may request that all devices be fully turned off in certain circumstances, such as when there is poor visibility during landing. Please always listen to and follow crewmember instructions.

Does the new policy apply to flights operated by United Express®?
No. The new policy only applies to United-operated flights.

Does the new policy allow me to use a small notebook laptop?
No. The new policy does not apply to laptops or DVD players, which may only be used when announced by your flight crew.

Will I be able to use Wi-Fi below 10,000 feet?
Our aircraft equipped with satellite Wi-Fi are currently configured to only allow Wi-Fi above 10,000 feet. However, we are exploring options to provide gate-to-gate Wi-Fi in the future.

Battery-powered hand tools

United will accept battery-powered hand tools as checked baggage as long as the batteries are removed to prevent the tool from becoming engaged.

United shall not be liable for battery-powered hand tools. Excess valuation may not be purchased for battery-powered hand tools.

United. From takeoff to landing, putting the customer first.