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United Global First Lounges and Arrivals facilities

United Global FirstSM Lounge

The United Global First Lounge is an oasis of service and privacy. Tailored to the needs of United Global First customers on long-haul international flights*, we offer personalized services, complimentary hors d'oeuvres and premium beverages.

Access policy

The following customers may access the United Global First lounge by showing their United boarding pass for a flight arriving or departing on a same-day (within 24 hours) itinerary.

  • United Global First customers traveling on long-haul international flights*
  • Star Alliance™ First customers departing on international flights

These eligible United Global First Lounge visitors are allowed one adult or child to accompany them as a guest.

*Long-haul international flights are between the U.S. and Asia, Australia, Europe, the Middle East or South America.

Arrivals facilities

An Arrivals facility is a retreat where United Global First and United BusinessFirst customers arriving by noon on a same-day ticket may freshen up with a shower. Guests can enjoy a breakfast and use complimentary Wi-Fi at some locations. Start your day refreshed at an Arrivals facility.

Before their departing international flight, United Global First and United BusinessFirst customers must ask a United representative at the airport to access the Arrivals facility. Access is subject to availability. Customers cannot bring guests into the Arrivals facilities.

Arrivals facilities
Airport Arrivals facilities
Amsterdam, Netherlands (AMS) Mercure Hotel Amsterdam Airport
Sheraton Amsterdam Airport Hotel & Conference Center
Barcelona, Spain (BCN) Business Center - Terminal 1 Arrivals
Belfast, Northern Ireland (BFS) Hilton Templepatrick Hotel
Berlin, Germany (TXL - Tegel) Mercure Airport Hotel Berlin Tegel
Birmingham, England (BHX) Hotel Novotel Birmingham Airport
Brussels, Belgium (BRU) Sheraton Brussels Airport Hotel
Dublin, Ireland (DUB) Carlton Dublin Airport Hotel
Edinburgh, Scotland (EDI) Holiday Inn Express Edinburgh Airport
Frankfurt, Germany (FRA) Lufthansa Welcome Lounge, Terminal 1, B Departures
Geneva, Switzerland (GVA) Möevenpick Hotel & Casino Geneva
Glasgow, Scotland (GLA) Holiday Inn Glasgow Airport
Hamburg, Germany (HAM) Courtyard by Marriott Hamburg Airport
London, England (LHR - Heathrow) Arrivals Lounge, Terminal 2
Madrid, Spain (MAD) Meliá Barajas Hotel
Manchester, England (MAN) Radisson Blu Hotel Manchester Airport
Etrop Grange Hotel Manchester Airport
Milan, Italy (MXP) Sheraton Milan Malpensa Airport Hotel, Terminal 1
Munich, Germany (MUC) Kempinski Hotel Airport München, near Terminal 2
Oslo, Norway (OSL) Radisson Blu Airport Hotel, Oslo Gardermoen
Paris, France (CDG) Sheraton Paris Airport Hotel in Terminal 2
Rome, Italy (FCO) Hilton Rome Airport Hotel (Available for customers whose final destination is Rome)
Alitalia Le Navi or Borromini lounges (Available for customers arriving and connecting through Rome)
San Francisco, CA (SFO) United Arrivals Lounge, Terminal 3, Baggage level
Shannon, Ireland (SNN) Park Inn by Radisson, Shannon Airport
Stockholm, Sweden (ARN - Arlanda) Radisson Blu SkyCity Hotel Stockholm-Arlanda
Zurich, Switzerland (ZRH) Swiss Airlines Arrivals Lounge