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Paper ticket refunds

So that we can effectively assist you with your request for a refund claim, you will need to present your unused tickets. Please take your paper tickets to your travel agency or any United Airlines ticketing location.

If you prefer, you can mail your unused paper tickets or other ticket requests to:

United Airlines Customer Refund Services
Attn: Processing Department
P.O. Box 4607, Dept. NHCRF
Houston, TX 77253

We cannot review any claims without receiving the proper documents.

Please note:

  • All refunds are subject to audit and final approval by United Airlines Customer Refund Services
  • Refunds are credited in the form of payment on the original ticket
  • Please allow 20 business days to receive a cash refund
  • For credit card refunds, please allow seven business days. If the refund is not posted within one billing cycle, please contact your credit card company for information.

If you have any additional questions about refund requests, please contact United Customer Refund Services at 1-800-UNITED-1 (1-800-864-8331).