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Upgrades overview

Upgrades overview

Members have many ways to upgrade to our premium cabins.

MileagePlus members can experience added comfort in our premium cabins with the following upgrade types.

Upgrade types

MileagePlus upgrades overview

MileagePlus Upgrade Awards
MileagePlus members can use award miles to upgrade to a premium cabin on any United-, United Express®- or Copa Airlines-operated flight, with minimal fare restrictions.

Complimentary Premier Upgrades
MileagePlus Premier® members have access to upgrades on a space-available basis on select United- and Copa-operated flights. Premier members are also eligible for instant upgrades as early as time of ticketing on select Economy tickets.

Regional Premier Upgrades
These one-way, one-cabin upgrades are confirmable as early as time of ticketing on select United- and Copa-operated flights within certain regions.

Global Premier Upgrades
These one-way, one-cabin upgrades are confirmable as early as time of ticketing on all United- and Copa-operated flights worldwide.

Star Alliance Upgrade Awards
MileagePlus members can use their miles to upgrade on select flights with Star Alliance® network partners.

Travelers also have access to the premium cabin experience through United Travel Options.

MileagePlus upgrade regions and eligible fares

See below for information regarding upgrade availability and eligible fares on flights across our worldwide network. MileagePlus Upgrade Awards can be used on any United-, United Express- or Copa-operated flight, with no fare restrictions.

MileagePlus upgrade regions
for United-operated flights
Complimentary
Premier
Upgrades
Regional
Premier
Upgrades
Global
Premier
Upgrades
MileagePlus
Upgrade
Awards
Continental U.S.
(non-p.s.® flights)
Complimentary Premier Upgrades Regional Premier Upgrades Global Premier Upgrades  MileagePlus Upgrade Awards**
New York (JFK) to Los Angeles (LAX) or San Francisco (SFO) (p.s.® flights)1UPDATE
  Regional Premier Upgrades Global Premier Upgrades  MileagePlus Upgrade Awards**
Hawaii Complimentary Premier Upgrades Regional Premier Upgrades Global Premier Upgrades  MileagePlus Upgrade Awards**
Honolulu (HNL) to Houston (IAH), Newark (EWR) or Washington (IAD)
  Regional Premier Upgrades Global Premier Upgrades  MileagePlus Upgrade Awards 
Alaska, Canada, Mexico, Caribbean, Central America Complimentary Premier Upgrades Regional Premier Upgrades Global Premier Upgrades  MileagePlus Upgrade Awards**
South America     Global Premier Upgrades* MileagePlus Upgrade Awards
Europe, Middle East, Africa Global Premier Upgrades* MileagePlus Upgrade Awards
Australia, New Zealand Global Premier Upgrades* MileagePlus Upgrade Awards
Asia, Japan Global Premier Upgrades* MileagePlus Upgrade Awards
Oceania Complimentary Premier Upgrades Regional Premier Upgrades Global Premier Upgrades  MileagePlus Upgrade Awards**
Honolulu (HNL) to Guam (GUM)
Global Premier Upgrades* MileagePlus Upgrade Awards

Notes:

  • For regions with a *, Global Premier Upgrades are not available on flights booked in fare classes Z, P, S, T, K, L, G or N.
  • For regions with a **, the co-pay is waived for Premier members.
    • Premier members who request a MileagePlus Upgrade Award on or after February 1, 2015, for a p.s. route between New York JFK and Los Angeles or San Francisco will no longer be exempt from the co-pay.UPDATE
  • All multi-cabin flights operated by Copa Airlines are eligible for Complimentary Premier Upgrades, Regional Premier Upgrades and Global Premier Upgrades without fare restrictions.
  • Instant upgrades for all Premier members on Y and B full-fare Economy tickets and for Premier® 1K® members on M fares are available on all flights that are eligible for Complimentary Premier Upgrades.
  • All Premier members are eligible for instant upgrades on Copa Airlines flights, when traveling on Y, B, or M tickets.

Regions and route exceptions are subject to change at any time. Upgrades are subject to capacity controls, which may limit the number of seats available.

Upgrade confirmation priority

Instant upgrades at time of ticketing
Premier members traveling on full-fare economy Y and discount full-fare economy B fares are eligible for an instant upgrade at time of ticketing on select flights. Premier® 1K® members traveling on M fares are also eligible. Instant upgrades are subject to capacity controls.

Waitlist priority on all flights
If upgrade space is not available when requesting a MileagePlus Upgrade Award, Regional Premier Upgrade or Global Premier Upgrade, travelers may be placed on a waitlist. Travelers on the waitlist will be prioritized automatically based on the Premier status of the redeeming account, then fare class, then time of request.2,3 New waitlist requests for MileagePlus Upgrade Awards, Regional Premier Upgrades, and Global Premier Upgrades can be made until 24 hours prior to departure.

Priority within five days on flights eligible for Complimentary Premier Upgrades
On certain flights, automatic processing of upgrades, including Complimentary Premier Upgrades, may begin as early as 120 hours (five days) in advance. The confirmation windows for Complimentary Premier Upgrades, by Premier status, are:

Confirmation (as early as)
Global ServicesSM 120 hours / 5 days
Premier® 1K® 96 hours / 4 days
Premier® Platinum 72 hours / 3 days
Premier® Gold 48 hours / 2 days
Premier® Silver Day of departure

The following is the order of priority, within five days, on flights that are eligible for Complimentary Premier Upgrades:

  • Premier members on eligible Y- and B-class fares, as well as Premier 1K members on M-class fares: Instant upgrades that weren't confirmed in advance are prioritized by fare class, then Premier status
  • All travelers on waitlisted Global Premier Upgrades, Regional Premier Upgrades and MileagePlus Upgrade Awards: Prioritized by Premier status of the redeeming account, then fare class and then time of request2,3
  • All remaining Premier members using Complimentary Premier Upgrades: Prioritized by Premier status, then fare class and then award travel4

Priority within 24 hours
New waitlist requests for MileagePlus Upgrade Awards, Regional Premier Upgrades and Global Premier Upgrades can be made until 24 hours prior to departure. At 24 hours from departure, waitlists will expire and automatic processing of upgrades, per the priority listed above, will continue. As customers check in, they will be placed on an airport upgrade standby list. This standby list will clear after check-in is closed, and is based on Premier status and fare class.2 Learn more about the upgrade standby list.

Sponsoring upgrades and companion policy

A MileagePlus member may request an upgrade for another traveler using a MileagePlus Upgrade Award, a Global Premier Upgrade or a Regional Premier Upgrade, even if they are not traveling on the same reservation. Waitlist confirmation priority is based on the Premier status of the redeeming account.2

In addition, one companion traveling on the same reservation as a Premier member is eligible for Complimentary Premier Upgrades on select flights, and may be confirmed with the same priority as the Premier member, even on the day of departure. This benefit does not apply to companions traveling on award tickets.

Upgrading award tickets

Premier members who are primary cardholders for certain Chase-issued MileagePlus credit cards are eligible for Complimentary Premier Upgrades when traveling on award tickets on United-operated flights. The following credit cards qualify for this benefit:

  • United MileagePlus Explorer Card
  • United MileagePlus Explorer Business Card
  • United MileagePlus Club Card
  • United MileagePlus Club Business Card
  • United MileagePlus Presidential PlusSM Card
  • United MileagePlus Presidential Plus Business Card

Complimentary Premier Upgrades on award tickets will be prioritized as indicated in the "Upgrade Confirmation Priority" section above, and prioritized after the lowest paid fare class within each Premier level. This benefit does not apply to companions traveling on award tickets.

 

1Premier members who request a MileagePlus Upgrade Award on or after February 1, 2015, for a p.s. route between New York JFK and Los Angeles or San Francisco will no longer be exempt from the co-pay.

2Travelers who request a MileagePlus Upgrade Award, Regional Premier Upgrade or Global Premier Upgrade on or after April 15, 2015, and are placed on a waitlist will be prioritized according to the Premier status of the traveler. If the request includes multiple travelers, then priority will be based on the highest Premier status on the reservation.

3Fare class structure in priority order is J, C, D, Z, P (for upgrades from United Business® to United First®, or United BusinessFirst® to United Global FirstSM on three-cabin aircraft) and Y, B, M, E, U, H, Q, V, W, S, T, L, K, G, N (for upgrades from United Economy® to the next higher class of service on all aircraft).

4Complimentary Premier Upgrades on award tickets will be prioritized after the lowest paid fare class.

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