Home > united.com Terms, Conditions and Legal Notices
Agreement Between User and United Airlines
This Web site is offered to the user conditioned on acceptance by the user ("User" or "you") without modification of the terms, conditions, and notices contained herein. By accessing and using this Web site, the User agrees to be bound to all such terms, conditions, and notices (the "Agreement").
Use of United.com
User represents and warrants that he or she possesses the legal right and ability to enter into this Agreement and to use this Web site in accordance with all terms and conditions herein. User agrees to be financially responsible for all use of this Web site. User agrees not to assign, transfer or sublicense User rights pursuant to this Agreement. The reservation features of this Web site are provided solely to permit User to determine the availability of travel related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. Without limitation, User shall not make any speculative, false or fraudulent purchase or reservation, or any reservation in anticipation of demand. In the event United Airlines determines that an individual has confirmed such reservations to one or more destination(s) on or about the same date(s), United reserves the right to cancel all confirmed space associated with the multiple reservations without notice to the passenger or the person making the booking. User agrees that the reservation features of this Web site shall be used only to make legitimate reservations or purchases for User. User agrees to abide by the terms or conditions of purchase imposed by any supplier with whom User elects to deal including, but not limited to, payment or redemption of all amounts when due and compliance with all rules regarding availability of fares, products or services. User shall be completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of this Web site.
This Web site is for the User's personal, noncommercial use only. User agrees not to modify, copy, alter, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site without United Airlines' prior written permission. User agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy this Web site or the content contained therein or for any other unauthorized purpose without United Airlines' prior written permission. User agrees not to use any device, software or routine to interfere with or attempt to interfere with the proper working of this Web site or any activities conducted on this site. User agrees not to take any action that imposes an unreasonable or disproportionately large load on our infrastructure. United Airlines reserves the right to investigate any illegal and/or unauthorized use of this Web site, including, but not limited to, unauthorized framing of this Web site or unauthorized use of any robot, spider or other automated device, and to take appropriate legal action, including, without limitation, civil, criminal and injunctive redress.
Copyright and Trademark Notices
All content of this Web site is: Copyright© 1997-2010 United Airlines, Inc. and/or its suppliers, 1600 Smith Street, Houston, Texas 77002, U.S.A. All rights reserved.
Ask Alex™, BusinessFirst®, United®, United Airlines®, Unites AIRWaves™, United Express®, united.com Specials™, eService Center™, Premier AccessSM, United's Globe Design®, MileagePlus®, United Club®, TripNotes™ and any other names or marks of United Airlines referenced on this Web site are service marks or registered service marks of United Airlines, Inc. Unless otherwise indicated, all service marks, trademarks, and logos, whether registered or not, as well as trade dress, located at the Web site are the sole and exclusive property of United Airlines, Inc. Other product and company names mentioned herein may be the trademarks of their respective owners.
The information, software, products, and services published on this Web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. United Airlines, Inc. and/or its suppliers may make improvements and/or changes in this Web site at any time. United and/or its suppliers make no representations about the suitability of the information, software, products, and services contained on this Web site for any purpose. All such information, software, products, and services are provided “as is” without warranty of any kind. United and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall United and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this Web site or with the delay or inability to use this Web site, or for any information, software, products, and services obtained through this Web site, or otherwise arising out of the use of this Web site, whether based on contract, tort, strict liability or otherwise, even if United and/or any of its suppliers has been advised of the possibility of damages. Because some States/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
Currency rates are based on various publicly available sources. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but United Airlines, Inc. and/or its suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, United Airlines advises the User to consult a qualified professional to verify the accuracy of the currency rates. United and/or its suppliers do not authorize the use of this information for any other purposes, except for personal use, and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.
This Web site contains forward-looking statements concerning United Airlines, Inc. These forward-looking statements only speak as of the date indicated or, if no such date is indicated, as of the date such statements are posted to this website. Actual results could differ materially from those described in any forward-looking statements. Please read United's SEC filings, including its annual, periodic and current reports, as amended, for additional information about the risks, uncertainties and other factors that could cause actual results to differ materially from those in the forward-looking statements. United Airlines, Inc. expressly disclaims any obligation to update, amend, supplement or otherwise revise any forward-looking statements contained in this website to reflect events or circumstances that may arise after the date indicated, except as otherwise required by applicable law.
Links to Third Parties' Web sites
This Web site may contain links and pointers to Internet sites maintained by third parties. United does not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for the convenience of users, and do not constitute any endorsement by United and/or its suppliers. User assumes sole responsibility for use of third party links and pointers.
Software Available on This Web Site
Please note that all software, including without limitation all HTML code and Active X controls contained in this Web site, is owned by United Airlines and/or its suppliers and is protected by intellectual property and other laws, including without limitation copyright laws and international treaty provisions. Any reproduction or redistribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
Use of Information
Any communications you send to this Web site or otherwise to United Airlines by electronic mail are on a non-confidential basis, and United Airlines is under no obligation to refrain from reproducing, publishing or otherwise using them in any way for any purpose. United Airlines shall be free to use the content of such electronic mail communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose, including the developing, manufacturing and/or marketing of goods or services.
The information provided on this Web site is provided solely for the reference purposes of users and should not be relied upon in connection with any investment decision. The information provided on this Web site does not constitute an offer to sell or the solicitation of an offer to buy any securities.
As a condition of use of this Web site, the User agrees to indemnify United and its suppliers from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from User's use of this Web site, including without limitation any claims alleging facts that if true would constitute a breach by User of these terms and conditions.
Use of Bulletin Board, Chat Rooms, Surveys and Other Communications Forums
To the extent that this Web site contains bulletin boards, chat rooms, survey or other communication facilities (“forums”), the User agrees to use such forums only to send and receive messages and material that are proper and related to the particular forum. By way of example, and not as a limitation, the User agrees that when using a forum, the User shall not:
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
- Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information.
- Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless the User owns or controls the rights thereto or has received all necessary consents.
- Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
- Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
- Falsify the origin or source of software or other material contained in a file that is uploaded.
- Advertise or offer to sell any goods or services, or engage in surveys, contests, chain letters or for any commercial purpose.
- Download any file that the User knows, or reasonably should know, cannot be legally distributed via this Web site.
User agrees to (as available) send and receive electronic mail, engage in conferences and chats, download and upload files, and otherwise use this Web site only as permitted by these terms and conditions, any additional policies or procedures published in this Web site from time to time by United, and applicable law. United reserves the right for any reason to remove without notice any contents of this Web site received from users, including without limitation bulletin board postings. United reserves the right to deny in its sole discretion any user access to this Web site or any portion thereof without notice. United reserves the right to edit any notices or postings for clarity and length. The User acknowledges that chats, conferences, bulletin boards and any other such communications forums hosted by this Web site are public and not private communications. Further, the User acknowledges that chats, postings, conferences, and other communications by other users are not endorsed by United, and such communications shall not be considered reviewed, screened, or approved by United.
If you wish to contact us, please use the information listed below to reach the united.com Support. Please include your name, address and MileagePlus® account number (if you are a MileagePlus® member) in all correspondence.
Address: United Airlines
Attn: united.com Support
900 Grand Plaza Dr.
Houston, TX 77067-4323 USA
Transportation of passengers, baggage and cargo by United Airlines, Inc., and ExpressJet Airlines, Inc., d/b/a United Express®, is subject to the terms and conditions contained in United’s Contract of Carriage, in addition to any terms and conditions specified on any Internet site, printed on or in a ticket jacket, ticket receipt, or in any published schedule. By purchasing a ticket and accepting transportation, the passenger agrees to be bound by such terms and conditions. Other services and products described in this Web site will also be subject to terms and conditions, details of which may be obtained from United Airlines or its service provider (as applicable).
United Airlines reserves the right to make any and all changes to this Web site at its sole discretion without notice to the User. United Airlines reserves the right to deny access to this Web site to anyone at anytime. This Agreement shall be deemed to include all other notices, policies, disclaimers, and other terms contained in this Web site; provided, however, that in the event of a conflict between such other terms and the terms of this Agreement, the terms of this Agreement shall control.
This Agreement is governed by the laws of the State of Texas, U.S.A., without reference to conflicts of laws provisions. User consents to the exclusive jurisdiction and venue of courts in Harris County, Texas, U.S.A. in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
Any rights not expressly granted herein are reserved.
DOT Contact Information
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590