United AirlinesA Star Alliance Member
Skip Navigation LinksHome > Contact us > MileagePlus > Requesting credit to your MileagePlus account

Requesting credit to your MileagePlus account

Requesting credit to your MileagePlus account

The process for requesting missing credit varies, depending on what type of flight or purchase the credit is for. Please use the instructions and links below to determine the right process and submit your request.

Note: Only MileagePlus members whose primary address is in the U.S. will receive Premier® qualifying dollars credit for their United, United Express® and Copa ticket purchases, and Economy Plus® purchases.

Travel on United or United Express®

Mileage and Premier qualifying credit (where applicable) should be reflected in your account within 48 hours after travel is completed. If your flight credit has not posted after seven days, submit a request for credit.

Economy Plus subscriptions

Premier qualifying dollars credit for Economy Plus subscription purchases should display in your account within 48 hours of purchase or gift activation. If you have not yet received credit for an Economy Plus subscription purchase, submit a request for credit.

Star AllianceTM member airlines

For flights on Star alliance member airlines, it may take up to 15 days for mileage and Premier qualifying credit (where applicable) to display in your account, due to variations in processing times across the wide network of member airlines. View the full list of Star Alliance member airlines.

If your credit has not been posted after 15 days, submit a request for credit.

Aer Lingus and Jet Airways

For flights on Aer Lingus and Jet Airways, it may take up to 15 days for mileage and Premier qualifying credit (where applicable) to display in your account. If your credit has not been posted after 15 days, submit a request for credit.

Travel on other airline and rail partners

It may take up to 15 days for mileage credit from these partners to display in your account. View the full list of other airline partners and information about United's partnership with Amtrak.

If your mileage has not been posted after 15 days, you may submit a request for mileage credit online or by mail.

Online: The preferred and quickest way to submit your request is through the Contact MileagePlus form.

  1. When submitting this form, please make sure you include your:
    • MileagePlus number
    • First and last name, as displayed on your ticket
    • Email address
  2. Select the subject "Mileage Credit."
  3. Attach scanned copies of your ticket receipt(s) and boarding pass(es). Please note: Only the following file types will be accepted: .jpg, .gif, .pdf, .png and .tif. File size should not exceed 1.1 MB.

Contact MileagePlus

By mail: If you are unable to use the MileagePlus contact form, submit your request to the mailing address that corresponds to your country of residence. We require a short note describing the request and containing your contact and travel information, including:

  • MileagePlus number
  • First and last name, as displayed on your ticket
  • Full mailing address
  • Email address
  • Photocopies of your ticket receipt(s) and boarding pass(es)
View mailing addresses for submitting missing mileage and Premier qualifying credit requests
United States:

MileagePlus Service Center
P.O. Box 6120
Rapid City, SD 57709-6120

Australia and New Zealand:

United
c/o - MPSC
GPO Box 3622
NSW 2001
Australia

Brazil:

United
c/o - MPSC
Avenida Paulista, 777– 8ºandar
Sao Paulo
CEP 01311-914
Brasil

Europe (except Portugal):

United
c/o - MPSC
Park Hill
Mommaertslaan 20B
1831 Diegem
Belgium

Guam:

United
c/o - MPSC
P.O. Box 8778
Tamuning
Guam
96931

Hong Kong:

United
c/o - MPSC
P.O. Box 90238
Tsim Sha Tsui Post Office
Hong Kong

Israel and Greece:

United
132 Menachem Begin Road
5 Azrielli Center
Square Building - 40th Floor
Tel Aviv, Israel 67021

Japan:

United
c/o - MPSC
P.O. Box 2218
Ginza branch 100-8698
Japan

Latin America:

United
c/o - MPSC
Andres Bello 45 - Piso 18
Col. Chapultepec Polanco
11560
Mexico D.F.

Portugal:

United
c/o - MPSC
Edificio Heron Castillo
Rua Braamcamp No. 40-8D
1269-011 Lisboa
Portugal

Non-airline partners

Posting times may vary among our extensive network of non-airline partners. It may take up to eight weeks for non-airline partner mileage credit to be reflected in your account. Please keep your receipts and any other relevant documents until the mileage credit appears on your MileagePlus statement.
If your mileage credit has not been posted after eight weeks, you can submit a missing mileage request.

Select the applicable link below to learn more.

Hotel partners

Car and ground transportation partners

MileagePlus credit card partners

Additional partners

Ad: Learn more about a United Club membership and more with the United MileagePlus Club Card