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Ask Alex - United Airlines' Virtual Expert

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Common topics:

  1. How do I change my ticket?
  2. What are your baggage policies?
  3. How do I change my seat assignment?
  4. How can I find my MileagePlus® Number or PIN?
  5. How do I request missing MileagePlus® award miles?
  6. How do I book an unaccompanied child?
  7. Does United offer bereavement fares?
  8. How many award miles do I need for a MileagePlus® award ticket?
  9. Can I travel with my pet?
  10. What should I do if my bags are delayed?

Click on a category below to view contact information or related links.


Flight reservations

For information relating to: flight reservations and changes, special travel needs, groups, meetings, PerksPlus®, military and government travel, flight status and Web support

Reservations assistance
View more contact options
1-800-UNITED-1 (1-800-864-8331) from the U.S. and Canada
For a list of touch-tone menu options, see the U.S. and Canada reservations contact information page.
Reservations assistance for the hearing impaired
Hearing impaired (TDD/TTY): 1-800-323-0170 from the U.S. and Canada

Tickets will cost $25 more per person if booked by telephone and $30 more if booked at the airport or a ticket office. These costs may vary by country. To avoid this additional expense, book and ticket your reservation on united.com

Specialty desks
Special Travel Needs | United Groups and United Meetings | United PerksPlusSM | Web Support

Flight arrival and departure information
Look up flight status (terminal information, standby lists, detailed inflight amenities and more) or call 1-800-824-6200 from the U.S. and Canada
MileagePlus® Service Center

For information relating to: MileagePlus membership, award reservations, finding your MileagePlus number, requesting missing mileage credit, updating your account information and any other MileagePlus inquiries

Mileage Plus Service Center
View contact options
United products and services

For information relating to: car and hotel reservations, United Vacations packages, United Cruises, United ClubSM, Hemispheres magazine advertising, trip insurance, foreign currency exchange and the carbon offsetting program

Car reservations
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Hotel reservations
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United Vacations

For vacation packages purchased in the U.S. or Canada for any destination worldwide:

Email United Vacations
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1-888-854-3899 from the U.S. and Canada
Monday - Sunday 7:00 a.m. - 11:00 p.m. Central time

For vacation packages purchased in Japan for any destination worldwide:

Email United Vacations

03-3297-3280 from Japan
Monday - Friday 9:30 a.m. - 6:00 p.m. Japan Standard Time
Saturday 9:30 a.m. - 12:00 p.m. and 1:00 p.m. - 6:00 p.m. Japan Standard Time
Sunday and Japanese national holidays, closed

United Cruises
Submit email form
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1-800-211-2039 from the U.S. and Canada

United ClubSM airport lounges
Email United Club
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1-866-UA-CLUBS (1-866-822-5827) from the U.S. and Canada
(Monday - Friday 8:00 a.m. - 8:00 p.m. Central time)

Hemispheres magazine advertising information
Email United Media
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1-312-997-8952

Trip insurance
Email Allianz
View more contact options

1-866-456-3104 from the U.S. and Canada

Foreign currency exchange
Email EZForex
View more contact options

1-877-393-6739 from the U.S. and Canada
(Monday - Friday 8:30 a.m. - 5:30 p.m. Central time)

Carbon offsetting program
Email Sustainable Travel International
View more contact options

1-720-273-2975
(Monday - Friday 8:00 a.m. - 5:00 p.m. Mountain time)
Baggage and lost articles

For information relating to: baggage liability, reporting lost articles, damage to checked baggage or missing items from checked baggage, initiating a baggage claim and tracking the progress on an existing inquiry

View contact forms and policy information
1-281-821-3526
1-800-335-2247 (Toll-free from the U.S. and Canada)
00-800-33-55-2247 (Toll-free from Europe)
011-866-563-3244 (Toll-free from Mexico)

Refunds

For information relating to: refund policies, submitting refund requests, checking the status of an existing request and requesting refunds for lost paper tickets

Customer Care

For questions or feedback regarding United or a United travel experience

Customer Care
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Cargo and animal transportation
United Cargo and QUICKPAK
View contact options

PetSafe® animal transportation
View contact options

In-cabin pet transportation
1-800-UNITED-1 (1-800-864-8331) from the U.S. and Canada
Company information

For information relating to: corporate headquarters, Investor Relations, United Services flight training, and media inquiries

Corporate Headquarters
Address and location information

Investor Relations
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United Services flight training
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Media inquiries

Members of the news media may contact us using the information below.
Email Media Relations
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