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Contact United

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All times listed are in the Central Time Zone.

Baggage – Delayed, damaged, or missing items from checked baggage

Claims should be reported to the airport Baggage Service Office immediately after the arrival of your flight, or by calling the Baggage Resolution Service Center within 24 hours of your flight arrival.

Baggage Resolution Service Center

Hours: 24 hours, seven days a week
1-800-335-2247 (Toll-free from U.S. and Canada)
1-281-821-3526 (Outside of U.S. and Canada)
00-800-33-55-2247 (Toll-free from Europe)
011-866-563-3244 (Toll-free from Mexico)

United Airlines
Baggage Resolution Service Center
611 Lockhaven Drive
Houston, TX 77073

Charter department

Send inquiries to grp-chartersales@united.com

Email alerts

Subscribe to agency email alerts to stay on top of all the latest news and offers.

Executive Accounts Desk

Hours: 24 hours, seven days a week
For assistance with PNR errors, seat assignments, ticketing, fares or other questions, call 1-800-521-0810.

Lost and found

Customers who have lost an unchecked article during travel on United should fill out the lost items form.

MileagePlus Service Center

For customers in the U.S. and Canada, contact 1-800-421-4655.
For customers outside the U.S. and Canada, contact your local United Customer Contact Center.

Ticket help

Contact your CRS Help Desk.

United Cargo®, QuickPak® and PetSafe®

For Cargo reservations or inquiries, visit unitedcargo.com
For Cargo sales and QuickPak, call 1-800-UA-CARGO (1-800-822-2746).
For Intra-U.S. and U.S. to international destination PetSafe reservations, call 1-800-575-3335.

United ClubSM Service Center

Hours: 8 a.m. — 8 p.m., daily
Contact the United Club Service Center via email at unitedclub@united.com or call 1-866-UA-CLUBS (1-866-822-5827).

United Groups and United Meetings

Hours: 7 a.m. – 9 p.m., Monday – Friday; 8 a.m. – 6 p.m., Saturday and Sunday
For customers in the U.S. and Canada, call 1-800-426-1122.
For customers outside the U.S. and Canada, email unitedgroups@united.com and provide your preferred itinerary, agreement code and meeting Z code. Please allow two business days for email requests to be processed.