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All times listed in the Central Time Zone.
Baggage tracing and claims
8:00 — 5:00 p.m., Monday — Friday
Claims for lost and or damaged bags MUST be filed through the Baggage Service Office at arrival airport. If not found within five days, contact the Baggage Resolution Service Center at:
1-281-821-3526 or 1-800-335-2247 (Toll-free from U.S. and Canada)
United Airlines Baggage Resolution Service Center
611 Lockhaven Drive, Houston, TX 77073
1-281-821-3526 or 1-800-335-2247 (Toll-free from U.S. and Canada)
00-800-33-55-2247 (Toll-free from Europe)
011-866-563-3244 (Toll-free from Mexico)
Agency brochures and supplies
7:30 a.m. — 5:00 p.m., Monday — Friday
Requests for ticketing plates, ticket jackets, brochures. MileagePlus®, and United Club℠ applications. Order through Executive Accounts Desk at 1-800-521-0810
Cargo Sales / QuickPak®
For Cargo reservations or inquiries, visit unitedcargo.com.
For Intra-U.S. and U.S. to international destination PetSafe® reservations, call 1-800-575-3335.
Charter department
8:00 a.m. — 5:00 p.m., Monday — Friday
FAX 1-713-324-6311
Ticket help
Contact your CRS Help Desk
Executive Accounts Desk
7:00 a.m. - 8 p.m., Monday - Friday
Closed Saturday/Sunday
Primary contact for assistance with PNR errors, seat assignments, ticketing, fare or other questions.
1-800-521-0810
United Groups℠ / United Meetings℠
6:00 a.m. — 10:00 p.m., Daily
Make reservations for groups or meetings for 10 or more people traveling to the same destination
United Groups: 1-800-426-1122
United Meetings: 1-800-521-4041
Lost and found
Contact arrival airport Baggage Services Office.
Email alerts
Stay on top of all the latest news and offers with agency email alerts. Subscribe to agency e-mail alerts online.
MileagePlus
Service Center 1-800-421-4655
United Club Service Center
8 a.m. — 5 p.m., Monday — Friday
1-866-UA-CLUBS (1-866-822-5827)
United Club Service Center
P.O. Box 6123
Rapid City, SD 57709-6123
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