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Delayed or damaged baggage contact information

To contact us about questions, assistance or feedback regarding previous baggage issues or concerns, enter the required information below and then click Continue.

For help in locating bags, please use our online tracing website or contact our Baggage Resolution Service Center at 1-800-335-2247 (toll-free from the U.S. and Canada) or 1-281-821-3526.

To report an item that has been lost, please fill out the Report Lost Item form.

Please make sure you visit the Baggage Information section of this website before contacting us.

Find out how to contact the Baggage Resolution Service Center by phone.

Read our privacy policy.

Contact information

Title (optional):

First Name:

Middle Name:

Last Name:

Suffix (optional):

Email Address:

Home Phone Number:

Ext./PIN (optional):

Country:

Business/Other Phone Number:

Ext./PIN (optional):

Country:

Address type:
Home		Business or other

Street Address:

City/Town/Department:

State/Province/Region/County:

ZIP/postal code:

Country:

MileagePlus number:

Feedback

Message (include your flight number(s) and travel date(s) if applicable):

Would you like a response from someone at United?
Yes No

Flight information (if applicable)

Flight Number:

Flight Date:

Time:

Origin

Destination

Airport information (if applicable)

Airport:

Date (MM/DD/YY)

Baggage file reference number (if applicable)

File Reference Number:

For example, "IAHUA13070"