Home > Travel information > Baggage information > Delayed baggage and claim form
For flights within or between the U.S., Guam, Puerto Rico and the U.S. Virgin Islands, delayed baggage should be reported to the airport Baggage Service Office immediately after the arrival of your flight, or by calling our Baggage Service Center at 1-800-335-2247 within 24 hours of your flight arrival.
For international flights, delayed baggage should be reported to the airport Baggage Service Office immediately after the arrival of your flight, or in writing within seven days of your flight arrival.
For both domestic and international travel if you have not received your baggage within three days of your flight arrival, you must begin the claims process. For information regarding your delayed baggage, contact the Baggage Resolution Service Center at its 24-hour, seven-day-a-week, toll-free number (available in the U.S. and Canada): 1-800-335-BAGS (1-800-335-2247). If you are outside of the U.S. and Canada, please call 1-281-821-3526.
Delivery release for delayed baggage
Use the delivery release if you are not going to be home when your baggage is delivered. For your convenience, the delivery release is available for download in Adobe PDF format.
Claim form for delayed baggage
For your convenience, the claim form is available for download in Adobe PDF format in English, French, Spanish and Portuguese.
Documents may require the Adobe Acrobat reader, available for free from Adobe for Windows, Macintosh, UNIX and other platforms.