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Electronic ticketing
United offers electronic tickets for travel to most U.S. and international destinations. Once your award is redeemed and your reservation is confirmed, a receipt is sent to you via fax or email.
Paper tickets
A paper ticket is issued only for international travel that is ineligible for electronic ticketing. Allow 10 days for the delivery of a paper ticket by U.S. mail. Mailing addresses outside the U.S. may require longer mailing times.
Award ticket service fees
- The fees below apply to award travel on United, United Express®, Star AllianceTM airline partners and other airline partners.
- Fees apply to each ticket individually. If multiple people are traveling together, there is a fee for each traveler.
- When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure.
- Fee level is based on the MileagePlus status of the member whose miles were used to book the award.
- In addition to change fees, some award changes may also require additional mileage.
| For tickets issued on or after June 19, 2013 |
General member |
Premier® Silver |
Premier Gold |
Global ServicesSM, Premier 1K®, Premier Platinum |
| Fee to book award travel |
| Booking a MileagePlus award ticket by phone through United Reservations, regardless of departure date |
$25 |
$25 |
$25 |
No fee |
| Booking a MileagePlus award ticket through any channel, less than 21 days before departure |
$75 |
$50 |
$25 |
No fee |
| Fees to change award travel or re-credit miles |
| Making a change 21 or more days prior to the date of travel (no change to origin/destination)1 |
$75 |
No fee |
No fee |
No fee |
| Making any change less than 21 days prior to the date of travel; or changing origin/destination at any time |
$100 |
$50 |
$25 |
No fee |
| Canceling your trip and re-crediting the miles, regardless of the date |
$200 |
$125 |
$100 |
No fee |
| For tickets issued prior to June 19, 2013 |
General member |
Premier Silver |
Premier Gold |
Global Services, Premier 1K, Premier Platinum |
| Fee to book award travel |
| Booking a MileagePlus award ticket by phone through United Reservations, regardless of departure date |
$25 |
$25 |
$25 |
No fee |
| Booking a MileagePlus award ticket through any channel, less than 21 days before departure |
$75 |
$50 |
$25 |
No fee |
| Fees to change award travel or re-credit miles |
| Making a change 21 or more days prior to the date of travel (no change to origin/destination)1 |
No fee |
No fee |
No fee |
No fee |
| Making any change less than 21 days prior to the date of travel; or changing origin/destination at any time |
$75 |
$50 |
$25 |
No fee |
| Canceling your trip and re-crediting the miles, regardless of the date |
$150 |
$125 |
$100 |
No fee |
 |
1 Fee will be charged for any change to cabin, award type, carrier, date or time.
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