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Send a message to the MileagePlus Service Center.
Hours: 7 a.m. – 12 a.m. (CT), 7 days a week
View touch-tone menu options
Call from the U.S. or Canada 1-800-421-4655
MileagePlus automated phone system menu
United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the MileagePlus phone menu via touch-tone, please see the list of options and corresponding commands below:
|Balance and transactions
|Missing award miles
||Press 5, then 1
||Press 5, then 2
||Press 5, then 3
|MileagePlus Explorer Card
||Press 5, then 4
||Press 5, then 1, then 1 again
||Press 5, then 1, then 2
||Press 5, then 1, then 3
|How to enroll
||Press 5, then 1, then 4
||Press 5, then 1, then 5
Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.
To reach us from outside the U.S. or Canada, please contact your local United reservations office.
P.O. Box 6120
Rapid City, SD 57709-6120