Contact us

Click on a category below to view contact information or related links.

Flight reservations

For information relating to: flight reservations and changes, special travel needs, groups, meetings, PerksPlus®, military and government travel, flight status and Web support

Reservations assistance
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1-800-UNITED-1 (1-800-864-8331) from the U.S. and Canada

For a list of touch-tone menu options, see the U.S. and Canada reservations contact information page.

Reservations assistance for the hearing impaired
Hearing impaired (TDD/TTY): 1-800-323-0170 from the U.S. and Canada

Tickets will cost $25 more per person if booked by telephone and $30 more if booked at the airport or a ticket office. These costs may vary by country. To avoid this additional expense, book and ticket your reservation on united.com

Specialty desks
Special Travel Needs | United Groups and United Meetings | United PerksPlus^SM | Web Support

Flight arrival and departure information
Look up flight status (terminal information, standby lists, detailed inflight amenities and more) or call 1-800-824-6200 from the U.S. and Canada

MileagePlus^® Service Center

For information relating to: MileagePlus membership, award reservations, finding your MileagePlus number, requesting missing mileage credit, updating your account information and any other MileagePlus inquiries

Mileage Plus Service Center
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United products and services

For information relating to: car and hotel reservations, United Vacations packages, United Cruises, United Club^SM, Hemispheres magazine advertising, trip insurance, foreign currency exchange and the carbon offsetting program

Car reservations
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Hotel reservations
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United Vacations

For vacation packages purchased in the U.S. or Canada for any destination worldwide:

Email United Vacations
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1-888-854-3899 from the U.S. and Canada
Monday - Sunday 7:00 a.m. - 11:00 p.m. Central time

For vacation packages purchased in Japan for any destination worldwide:

Email United Vacations

03-3297-3280 from Japan
Monday - Friday 9:30 a.m. - 6:00 p.m. Japan Standard Time
Saturday 9:30 a.m. - 12:00 p.m. and 1:00 p.m. - 6:00 p.m. Japan Standard Time
Sunday and Japanese national holidays, closed

United Cruises
Submit email form
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1-800-211-2039 from the U.S. and Canada

United Club^SM airport lounges
Email United Club
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1-866-UA-CLUBS (1-866-822-5827) from the U.S. and Canada
(Monday - Friday 8:00 a.m. - 8:00 p.m. Central time)

Hemispheres magazine advertising information
Email United Media
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1-312-997-8952

Trip insurance
Email Allianz
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1-866-456-3104 from the U.S. and Canada

Foreign currency exchange
Email EZForex
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1-877-393-6739 from the U.S. and Canada
(Monday - Friday 8:30 a.m. - 5:30 p.m. Central time)

Carbon offsetting program
Email Sustainable Travel International
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1-720-273-2975
(Monday - Friday 8:00 a.m. - 5:00 p.m. Mountain time)

Baggage and lost articles

For information relating to: baggage liability, reporting lost articles, damage to checked baggage or missing items from checked baggage, initiating a baggage claim and tracking the progress on an existing inquiry

View contact forms and policy information
1-281-821-3526
1-800-335-2247 (Toll-free from the U.S. and Canada)
00-800-33-55-2247 (Toll-free from Europe)
011-866-563-3244 (Toll-free from Mexico)

Refunds

For information relating to: refund policies, submitting refund requests, checking the status of an existing request and requesting refunds for lost paper tickets

Refunds
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Customer Care

For questions or feedback regarding United or a United travel experience

Customer Care
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Cargo and animal transportation

United Cargo and QUICKPAK
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PetSafe® animal transportation
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In-cabin pet transportation
1-800-UNITED-1 (1-800-864-8331) from the U.S. and Canada

Company information

For information relating to: corporate headquarters, Investor Relations, United Services flight training, and media inquiries

Corporate Headquarters
Address and location information

Investor Relations
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United Services flight training
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Media inquiries

Members of the news media may contact us using the information below.
Email Media Relations