United AirlinesA Star Alliance Member
Skip Navigation LinksHome > About United > Global citizenship > Diversity and inclusion

Diversity and inclusion

Diverse United employees

Mission

At United, we define diversity as the range of differences that make individuals unique, including ability, age, ethnicity, gender identification, race, sexual orientation and veteran’s status. Inclusion is how we leverage these differences to form a genuine community and expand business opportunities. Our mission is to create an inclusive work environment, characterized by dignity and respect, that empowers every employee to serve the global marketplace and contribute to our success. Specifically, Diversity and Inclusion is managed purposefully and strategically to enable United to operate more productively and efficiently.

Vision

Through our Diversity and Inclusion strategy, we find innovative and effective solutions to engage employees from diverse backgrounds and cultures in taking our flyer-friendly service around the globe. We are driving to become recognized as an airline where:

  • leaders embrace Diversity and Inclusion as a business advantage
  • employees feel highly valued, are actively engaged and are treated with dignity and respect
  • customers value our inclusive approach to delivering flyer-friendly service

Diversity and Inclusion initiatives

In support of our mission for Diversity and Inclusion, we sponsor a variety of engagement events, business resource groups, community and business partnerships and human resources trainings. Learn more about our Diversity and Inclusion Initiatives.

Contact the Diversity and Inclusion team

You can contact United’s Diversity and Inclusion team at Diversity-Inclusion@united.com.

Jeff Smisek

A quote from CEO Jeff Smisek

“We at United support the rich diversity of ideas, experiences and cultures of our employees, customers and business partners. By working together with dignity and respect, United creates an inclusive work environment, where all our employees can contribute to and participate in our success.”