 Home > Contact us > MileagePlus > Requesting mileage credit to your MileagePlus account
Please note: The process for requesting missing mileage credit varies, depending on the partner. Please use the instructions and links below to make your request.
United or United Express®
Mileage credit should be reflected in your account within 48 hours after travel is completed. If your flight credit has not posted after seven days, submit a request for mileage credit.
Request mileage credit for flights operated by United and United Express
Star AllianceTM member airlines
It may take up to 15 days for mileage credit to display in your account, due to variations in processing times across the wide network of Star Alliance member airlines. View the full list of Star Alliance member airlines.
If your mileage credit has not been posted after 15 days, submit a request for mileage credit.
Request mileage credit for flights operated by Star Alliance member airlines
Please note: The process for requesting missing mileage credit varies, depending on the partner. Please use the instructions and links below to make your request.
United or United Express®
Mileage credit should be reflected in your account within 48 hours after travel is completed. If your flight credit has not posted after seven days, submit a request for mileage credit.
Star AllianceTM member airlines
It may take up to 15 days for mileage credit to display in your account, due to variations in processing times across the wide network of Star Alliance member airlines. View the full list of Star Alliance member airlines.
If your mileage credit has not been posted after 15 days, submit a request for mileage credit.
Aer Lingus and Jet Airways
It may take up to 15 days for mileage credit from Aer Lingus and Jet Airways to display in your account. If your mileage credit has not been posted after 15 days, submit a request for mileage credit.
Travel on other airline and rail partners
It may take up to 15 days for mileage credit from these partners to display in your account. View the full list of other airline partners and information about Amtrak.
If your mileage has not been posted after 15 days, you may submit a request for mileage credit online or by mail.
Online: The preferred and quickest way to submit your request is through the Contact MileagePlus form.
- When submitting this form, please make sure you include your:
- MileagePlus number
- First and last name, as displayed on your ticket
- Email address
- Select the subject "Mileage Credit."
- Attach scanned copies of your ticket receipt(s) and boarding pass(es). Please note: Only the following file types will be accepted: .jpg, .gif, .pdf, .png and .tif. File size should not exceed 1.1 MB.
Contact MileagePlus
By mail: If you are unable to use the MileagePlus contact form, submit your request to the mailing address that corresponds to your country of residence. We require a short note describing the request and containing your contact and travel information, including:
- MileagePlus number
- First and last name, as displayed on your ticket
- Full mailing address
- Email address
- Photocopies of your ticket receipt(s) and boarding pass(es)
- View mailing addresses for submitting missing mileage requests
-
United States:
MileagePlus Service Center
P.O. Box 6120
Rapid City, SD 57709-6120
Australia and New Zealand:
United
c/o - MPSC
GPO Box 3622
NSW 2001
Australia
Brazil:
United
c/o - MPSC
Rua da Consolação, 247, 13 Floor
Sao Paulo
CEP 01301-903
Brazil
Europe (except Portugal):
United
c/o - MPSC
Park Hill
Mommaertslaan 20B
1831 Diegem
Belgium
Guam:
United
c/o - MPSC
P.O. Box 8778
Tamuning
Guam
96931
Hong Kong:
United
c/o - MPSC
P.O. Box 90238
Tsim Sha Tsui Post Office
Hong Kong
Israel and Greece:
United
132 Menachem Begin Road
5 Azrielli Center
Square Building - 40th Floor
Tel Aviv, Israel 67021
Japan:
United
c/o - MPSC
P.O. Box 2218
Ginza branch 100-8698
Japan
Latin America:
United
c/o - MPSC
Andres Bello 45 - Piso 18
Col. Chapultepec Polanco
11560
Mexico D.F.
Portugal:
United
c/o - MPSC
Edificio Heron Castillo
Rua Braamcamp No. 40-8D
1269-011 Lisboa
Portugal
Non-airline partners
Posting times may vary among our extensive network of non-airline partners. It may take up to eight weeks for non-airline partner mileage credit to be reflected in your account. Please keep your receipts and any other relevant documents until the mileage credit appears on your MileagePlus statement.
If your mileage credit has not been posted after eight weeks, you can submit a missing mileage request.
Select the applicable link below to learn more.
Hotel partners
Car and ground transportation partners
MileagePlus credit card partners
Additional partners
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