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Email
Send a message to the MileagePlus Service Center.
Phone
Hours: 7 a.m. – 12 a.m. (CT), 7 days a week
Call from the U.S. or Canada 1-800-421-4655
 
View touch-tone menu options
MileagePlus automated phone system menu
United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the MileagePlus phone menu via touch-tone, please see the list of options and corresponding commands below:
| Option |
Command |
| Balance and transactions |
Press 1 |
| Missing award miles |
Press 2 |
| Award travel |
Press 3 |
| Upgrades |
Press 4 |
| Other options |
Press 5 |
| Program info |
Press 5, then 1 |
| Change PIN |
Press 5, then 2 |
| Promotions |
Press 5, then 3 |
| MileagePlus Explorer Card |
Press 5, then 4 |
| MileagePlus program |
Press 5, then 1, then 1 again |
| Premier® program |
Press 5, then 1, then 2 |
| Awards |
Press 5, then 1, then 3 |
| How to enroll |
Press 5, then 1, then 4 |
| Partners |
Press 5, then 1, then 5 |
Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.
To reach us from outside the U.S. or Canada, please contact your local United reservations office.
Fax
Mail
MileagePlus
P.O. Box 6120
Rapid City, SD 57709-6120
USA
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