| CHICAGO, Nov. 21, 2008 – United is working with one of the major travel distribution companies to make it even more convenient for customers to purchase an upgrade to its popular Economy Plus seats that provide more room to work or rest on a flight. United's Economy Plus seats have up to five more inches of legroom and are located at the front of the economy cabin.
"Eight out of ten customers who have purchased an upgrade to Economy Plus say they will do so again,” says Dennis Cary, chief marketing and customer officer. “We are responding to the popularity of Economy Plus by making it easier for our customers to choose these seats, while also providing them with more opportunities to conveniently customize their trip.”
Earlier this year, United launched a new section on its web site, united.com/traveloptions, which enables customers to purchase an upgrade to its Economy Plus seats and other Travel Options by UnitedSM any time before they travel.
In spring of 2009, customers who book their travel through a travel agency that uses the Sabre distribution system will be able to purchase an upgrade to Economy Plus from their travel agent. Economy Plus seats are complimentary for members of United’s Mileage Plus program who hold at least premier status in the program.
About United
United Airlines (NASDAQ: UAUA) operates nearly 3,000* flights a day on United and United Express to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United also is a founding member of Star Alliance, which provides connections for our customers to 975 destinations in 162 countries worldwide. United's 52,000 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company's Web site at united.com.
*Based on United's flight schedule between October 2008 and October 2009.
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