CHICAGO, September 1, 2004 - United Airlines today has revised its ticketing policies for its customers with travel plans to and from destinations likely to be affected by Hurricane Frances. Effective immediately, these new policies apply to all customers ticketed on or before September 1, 2004, for travel through September 5, 2004, to or from Florida on any United, United Express, Ted or United code-share flight. To make these changes, passengers must call United's reservations line at 1-800-241-6522 by 11:59 p.m. on their original travel date.
For customers currently en route who would like to return to their point of origin, all rules and restrictions regarding standard change fees, day or time applications, and/or minimum stay or Saturday night-stay requirements have been waived. Customers may make a change to their flight reservation for any available flight on or before September 5, 2004.
Customers with unused tickets for travel within this time period may also reschedule their travel between the same origin and destination without a change fee. Rescheduled travel for the same itinerary must meet the same rule and booking code restrictions in order to guarantee the original fare. Rescheduled travel on flights and/or dates that do not meet the original restrictions may be subject to higher fares.
These temporary policies also apply to any Mileage Plus® tickets that meet these same date and itinerary guidelines.
Although United has not canceled or rescheduled any flights as of today, customers are advised to visit United's Web site at www.united.com or to call 1-800-241-6522 for information on canceled or rescheduled flights as the storm progresses.
United will continue to monitor Hurricane Frances and temporarily adjust its ticketing policies as necessary.
About United
United, United Express and Ted operate more than 3,500 flights a day on a route network that spans the globe. News releases and other information about United may be found at the company's Web site at www.united.com.
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