United Website Breaks New Records in March 2004 for Usage, Bookings and Revenue
CHICAGO, April 13, 2004 - United Airlines today announced that customers purchased from the United website www.united.com in record numbers in March 2004, beating the previous record for usage, bookings and booked sales set in January 2004. Compared to March 2003, booked sales for online tickets were up nearly 60% in March 2004.
Pete Peterson, President, Travel Distribution, UAL Loyalty Services, said, "We are delighted that customers have broken usage records on united.com for March and the entire first quarter in 2004, and we look forward to new records being set in the months to come. We would like to thank our customers for making March 2004 united.com's best month to date, and we hope they continue to visit United.com for low prices, complete vacation packages at the guaranteed lowest price1, no booking fees and 1,000 bonus miles with eligible purchases2." United.com has also added a number of new and enhanced site features over the past months to meet the increasingly sophisticated needs of its customers and to provide the easiest and most convenient online travel services available.
** Lowest Fares Available: United.com has made new improvements to the site that make finding the lowest available fares possible in just a few clicks.
** 1,000 Miles Online Booking Bonus: United.com customers who are also members of United's award-winning Mileage Plus frequent-flyer program can earn 1,000 bonus miles every time they purchase qualifying air travel on united.com. In addition, customers who complete a car rental with one of the Mileage Plus preferred partners and take advantage of their special offers can earn 250 extra bonus miles when booked through www.united.com.
** No online booking fees: "Continuous improvements in our low-fare search functionality, plus our 1,000 mile booking bonus on every qualifying flight purchased at united.com are driving even more customers to purchase at united.com," said Peterson. "Also, different from online agencies, there is no booking fee, so united.com really is the best place to buy a United Airlines ticket."
Other Online Features:
** EasyCheck-in Online: United.com allows customers to save time and avoid lines at the airport by checking in and printing their boarding passes online and then proceeding directly to security at the airport. Customers can use EasyCheck-in Online for any United, United Express or Ted flights within the U.S., San Juan, Puerto Rico, St. Thomas and the Virgin Islands 1 to 24 hours prior to travel.
Ticket holders can also earn up to 1,000 Mileage Plus bonus miles by using this incredibly convenient feature simply by visiting www.united.com/easycheckinonline
** Online Refunds and Exchanges: United.com gives customers new power to manage their travel plans by allowing them to quickly and easily change their itinerary and exchange E-tickets online. In addition, all refunds or charges that result from itinerary changes can be processed automatically and securely at www.united.com/changeitinerary.
** Exclusive UnitedEscapes® Vacation Package Promotions: UnitedEscapes makes last minute travel easier than ever by offering online visitors combined air, car and hotel packages at the guaranteed lowest price1. And for a limited time, United.com customers that book a UnitedEscapes package to Hawaii including a stay at a Marriott hotel get 1,000 bonus miles and an ocean view room upgrade3. Travel must be completed by June 15, 2004. More details on this offer can be found at http://www.united.com/page/article/0,1360,50304,00.html.
About United
United, United Express and Ted (OTCBB: UALAQ.OB) operate more than 3,400 flights a day on a route network that spans the globe. News releases and other information about United can be found at the company's web site at www.united.com.
# # #
1. UNITEDESCAPESSM PRICE GUARANTEE: UnitedEscapes offers the UnitedEscapesSM Price Guarantee on all eligible UnitedEscapes packages that are booked on our website. UnitedEscapes will issue a refund to the customer in an amount equal to the difference between the customer's total UnitedEscapes package price and the lower total price for the comparison package identified by the customer. To be eligible, a customer must purchase a UnitedEscapes package on united.com and find a lower total package price for the same components advertised by another on-line source within 24 hours following the customer's purchase on united.com. The UnitedEscapesSM Price Guarantee will be available for UnitedEscapes packages purchases made on united.com on or after May 30, 2002. Please visit united.com for additional rules and restrictions.
2. UNITED.COM MILEAGE PLUS BONUS MILES OFFER: E-Fares and award travel are not eligible for the 1,000 bonus miles booking offer. Bonus miles will be awarded to the united.com registered user logged into the Web site or if purchasing as a guest, the first passenger listed for the flights purchased. Mileage Plus membership number must be provided at the time of purchase. Other restrictions apply. For complete details, visit united.com/mileageplus. Bonus miles do not count toward Elite status. Miles accrued, awards issued and bonus offers are subject to the rules of the United Mileage Plus program. Please allow 6 to 8 weeks after trip completion for bonus miles to be posted to your Mileage Plus account. The Mileage Plus program, including accruals, awards and bonus miles offers, is subject to change without notice. Taxes and fees related to award travel are the responsibility of the passenger. United and Mileage Plus are registered service marks. For complete details about the Mileage Plus program, visit united.com. The 1,000 bonus miles booking offer expires 6/30/04.
3. UNITEDESCAPESSM OCEANVIEW UPGRADE OFFER: Oceanview upgrade valid only for vacation packages booked on UnitedEscapes that include one of the following Marriott properties in Hawaii: Renaissance Wailea Beach Resort, Wailea Marriott Resort, Waikoloa Beach Marriott, Renaissance Ilikai Waikiki Hotel, JW Marriott Ihilani Resort and Spa, the Waikiki Beach Marriott Resort, Marriott Maui Resort and Ocean Club, and the Kauai Marriott Resort. All Marriott Packages must originate within the U.S. and be booked by a U.S. resident. Only 1 hotel room may be reserved with a maximum of 4 people per room, except for the JW Marriott Ihilani Resort & Spa which has a maximum of 3 people per room. To check into a hotel, there must be at least 1 adult over the age of 18 per room, except where state law provides otherwise. Package must be booked from March 15, 2004 and travel complete by June 15, 2004.