United Airlines and United Mileage PlusŪ Support U.S. Soldiers by Joining Operation Hero Miles
November 07, 2003

United Donates 10 Million Miles and Will Match Up to an Additional Five Million Miles from Mileage Plus Members

CHICAGO, November 7, 2003. United Airlines (OTCBB: UALAQ.OB) today announced that it has joined the Operation Hero Miles initiative to support domestic travel for U.S. soldiers on leave under the Operation Iraqi Freedom Rest and Relaxation (R&R) program. Operation Hero Miles was initiated by Congressman C. A. Dutch Ruppersberger of Maryland’s 2nd Congressional District to allow members of different airline mileage programs to donate miles for use by soldiers on R&R leave from Iraq. Troops returning to the United States under military or emergency leave are only transported as far as Baltimore, Atlanta or Dallas-Fort Worth airports and then they are responsible for their own domestic travel to their hometowns.  Operation Hero Miles will help them home.

As part of its support, United is donating ten million Mileage Plus miles to the program and matching member donations mile-for-mile up to an additional five million miles, for a total of 15 million miles.  United Mileage Plus members will be able to donate their unused miles beginning today (November 7, 2003). 

"United is delighted to contribute to Operation Hero Miles and provide our Mileage Plus members with a meaningful and convenient way to support our U.S. troops on leave from Iraq,” said Rosemary Moore, senior vice president - Corporate and Government Affairs.

Mileage Plus members can donate miles to Operation Hero Miles www.heromiles.org by contacting the Mileage Plus customer service center by phone at (800) 421-4655, by fax at (520) 881-4705 or by e-mail at heromiles@united.com.  A minimum donation of 1,000 miles is required. Miles contributed to this program cannot be designated for specific personnel. Active duty members of the U.S. armed forces stationed in Iraq will be selected by the Combined Forces Land Component Commander (CFLCC) to receive round-trip award tickets.

About Mileage Plus
Enjoy award travel worldwide with United® Mileage Plus®. With over 42 million enrolled members, Mileage Plus has been voted the number one frequent flyer program by readers of Business Traveler magazine for seven years running. Mileage Plus members can earn miles and redeem awards to nearly 700 destinations in more than 120 countries when you fly United or any one of the 15 Star AllianceTM member airlines.  Mileage Plus members also can earn and redeem miles with nine other non-Star Alliance partner airlines.  Earn miles when you stay at a hotel, rent a car, make a long-distance phone call, make a purchase on your Mileage Plus Visa®, dine at a restaurant, shop or invest online - and more - with over 100 Mileage Plus partners around the world.  For more information or to enroll, visit united.com/mileageplus.

About United Airlines
United and United Express operate more than 3,300 flights a day on a route network that spans the globe. News releases and other information about United can be found at the company's web site at www.united.com.

Terms and Conditions
Award tickets may be redeemed only for round trip Economy class travel valid on United or United Express operated flights. Award tickets are not valid on code share flights operated by other carriers. Award tickets are valid on flights from Baltimore/Washingtion International Airport (BWI), Dallas Fort Worth International Airport (DFW), and Atlanta Hartsfield International Airport (ATL) to the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, and the US Virgin Islands. Award tickets must be issued and award travel must be completed between November 7, 2003 and the date of cancellation of Operation Iraqi Freedom's R&R program. The following blackout dates apply for award travel: November 26, 2003; November 30, 2003; December 1, 2003; December 19, 2003; December 20, 2003; December 21, 2003; December 26, 2003. Miles can be donated beginning November 7, 2003 through the date of the cancellation of Operation Iraqi Freedom’s R&R Program.  After completing the donation request, customers transfer all rights to the specified amount of miles to Operation Iraqi Freedom’s R&R Program.  Any unused donated miles will expire upon cancellation of Operation Iraq's R&R program and will not be returned to the customer. Offer is nontransferable and valid only for members of the U.S. Armed Forces on active duty status in Iraq. Reservations and ticketing must be completed 72 hours in advance.  Seats are limited and may not be available on all flights or in all markets. A minimum of 1,000 miles per donation is required. United is making an initial donation of 10 million miles to the program and matching member donations mile-for mile up to an additional five million miles, for a total of 15 million miles. Offer subject to change or withdrawal with 30 days advance notice. All donation of miles are not tax deductible.

Miles accrued, awards issued and bonus miles are subject to the rules of the United Mileage Plus program.  United, its subsidiaries, affiliates and agents are not responsible for any products and services of other participating companies and partners. Please allow 6 to 8 weeks after completing the donation request for the miles to be posted to the Operation Iraq's R&R program's account. The Mileage Plus Program, including accruals, awards and bonus miles offers, is subject to change without notice.  The passenger is responsible for the September 11th Security Fee of up to $10 maximum per roundtrip for U.S. “free” award tickets. United and Mileage Plus are registered trademarks or service marks. For complete details about the Mileage Plus program, visit www.united.com.

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