Travelers with special needs

We'll help you
travel in comfort

United can accommodate requests for many types of assistance, to help our passengers feel comfortable with every part of the trip.


For help with reserving flights or to request airport assistance, customers with special needs should contact United Reservations at 1-800-UNITED-1 (1-800-864-8331).

Medical devices
and oxygen

Find out how and when to get approval for your medical equipment, or request medical equipment or medical oxygen.

Medical devices onboard Medical oxygen Portable oxygen concentrators

Heart and lung conditions

Read about considerations for travelers with chronic conditions.

Heart and lung conditions

Medical diets

United can provide meals to suit a variety of medical needs.

Medical diets Nut allergies

Mobility and guidance

United has a variety of features, policies and services in place to accommodate passengers with limited mobility.

Aircraft accommodations In-flight and connecting flight assistance Canes and crutches Wheelchairs

Traveling during pregnancy

Women traveling in their ninth month of pregnancy must provide an obstetrician's note dated within three days of departure.

Traveling during pregnancy

Passengers requiring
extra space

Our seating policy is intended to preserve the comfort and well-being of all of our customers.

Passengers requiring extra space

Cognitive and
developmental disabilities

Find out what assistance is available.

Cognitive and developmental disabilities

Sensory assistance

Learn about the services we offer for customers with sight or hearing impairments.

Blind or sight-impaired Deaf or hard of hearing

Service animals

United® and United Express® allow service animals onboard all flights.

Service animals

Health tips

Learn about ways to enjoy a healthy air-travel experience.

Traveling healthy In-flight exercises