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Home > Itineraries & check-in > Seat upgrade refund request
Seat upgrade refund request
We apologize for any disservice you experienced regarding the purchase of your seat upgrade into United First, United Business or Economy Plus®. As a reminder, voluntary changes are non-refundable per terms and conditions. For seat upgrades purchased on united.com at the time of booking involving a ticket exchange, the value of the seat upgrade will be incorporated into the ticket refund.

This form should not be used to request refunds on 500-mile or systemwide upgrades. For those requests, please contact the Mileage Plus Service Center.

Fields marked with an asterisk (*) are required.


Passenger information
First name *
Last name *

Mileage Plus number

Must match passenger name.

Please provide number of passengers requesting a refund



Billing and contact information
Same as passenger information
First name *
Last name *

Phone *
( ) -
Ext.
Email address *

Contact information will not be used for marketing purposes.


Flight information (Enter up to 4 flights per seat refund request)

Flight 1 Choose how to enter info: Ticket # (Preferred) Flight # From/To
Ticket # *

Ticket # is preferred info
Travel date *
Seat #
Purchased seat location *


Add flight 2


Reason for refund:*
Denied boarding (Passenger voluntarily or involuntarily gave up seat)
Flight had aircraft substitution (United was unable to provide seat upgrade)
Lost seat upgrade assignment due to flight schedule change
Other
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