Refundable tickets
A refundable ticket for domestic or international travel can be changed or refunded without penalty within one year of the original date of issuance.
Online refund requests
Refund requests are available online if you are a registered Mileage Plus member and if your ticket:
- is refundable;
- was purchased with a credit card using either U.S. or Canadian currency;
- is for travel within the U.S. and/or Canada; and
- is numbered with 016 followed by ten (10) additional digits.
If all of these criteria are met, you may log in and complete an online E-Ticket refund request. If any of the above criteria are not met, please submit a refund request form online for processing by a United representative.
Refund status
If your ticket was purchased with a credit card and qualifies for a refund, your refund will be processed within 7 business days of the receipt of your request. You will receive a confirmation once your refund has been processed. For tickets purchased by cash or check, your refund will be processed within 20 business days.
To check the status of your refund, you may call our automated refund status system at 1-800-UNITED-1 (1-800-864-8331), 24 hours a day, 7 days a week. To access the automated system, select "refunds" from the "more options" menu, and then press "3" to check your status. Please have your 13-digit ticket number (beginning with 016) ready when calling.
Nonrefundable tickets
If you have a wholly unused, nonrefundable ticket for domestic or international travel and will not be able to travel as scheduled, the value of the ticket (less any applicable change fees) may be applied to the purchase of another ticket at current qualifying fare levels, provided that:
- You contact United Reservations before the original scheduled flight to give notice that you wish to cancel your itinerary; and
- The value of the ticket is used within one year from the original date of issuance.
Ticket receipts
If you are a Mileage Plus® member with a united.com profile, you can view and print copies of your E-Ticket® receipts from the past six months through My Itineraries, provided that your Mileage Plus number is associated with the reservation.
Receipts or duplicate records can also be requested in any of the following ways:
- Send an email to refunds@united.com
The following information is required in order for your request to be processed:
- First and last name
- 13-digit ticket number (beginning with 016)
- Flight number(s)
- Date of departing travel
- Full mailing address
- Phone number
- Download, print, complete and mail a ticket receipt request form to the address below. You will need to download the free Adobe Acrobat Reader in order to view and print the form.
United Airlines Refund Department – WHQAK
P.O. Box 66282
Chicago, IL 60666
If you purchased your ticket through a travel agency, you may request a copy of your receipt by contacting the agency directly.
Changes to form of payment
Form-of-payment changes are permitted within six months of the date of issue for a processing fee of $35 (USD) per ticket. Travel must already have been completed in order to process a change to the form of payment.
Changes to your form of payment can be requested in any of the following ways:
- Fax a request to 1-847-844-7173, along with your ticket number(s), your credit card account number and expiration date, your name as it appears on the credit card, your billing address, and a signature authorizing the charge to the credit card.
- Send a written request to the following address, along with your ticket number(s) and a check for $35 per ticket made payable to United Airlines.
United Airlines Refund Department – WHQAK
P.O. Box 66282
Chicago, IL 60666
Be sure to include the relevant ticket number(s) in any correspondence to the Refunds department.
Lost paper tickets
If you lost your paper ticket and purchased a replacement ticket, you may be eligible for a refund on the cost of your replacement ticket if the itineraries match on both tickets. To request a refund, you may download, print and complete the Lost Ticket Refund Application. (Adobe Reader is required to view and print the application.) Please send your completed application to:
United Airlines Refund Department – WHQAK
P.O. Box 66282
Chicago, IL 60666
Compassion fares
United offers discounted fares, called compassion fares, to customers purchasing tickets for last-minute travel for the purposes of obtaining medical treatment, attending to a seriously ill or injured family member, or attending the funeral of a family member. These fares provide a 10% discount off any other published fare for tickets purchased within six days of travel.
If you purchased a regularly priced ticket when you would have been eligible for a compassion fare, then you can request a compassion fare refund by submitting an online refund request. When submitting your request, you will need to include the following information in the “Additional comments” field:
- Name of family member who was the reason for travel
- Family member’s relationship to you
- Name, address and telephone number of hospital, hospice or funeral home
- Name of attending physician (if applicable)
Your refund, if approved, will be applied to the original form of payment for the ticket. If you purchased your ticket using a credit or debit card, please allow seven days after submitting for your refund request to be processed. If you purchased your ticket using cash or check, please allow twenty days for processing and mailing of your refund check.
Medical, personal and travel emergencies
In certain scenarios where travel plans are impacted by a situation outside a customer’s control, United will refund any change or cancellation fees associated with the customer’s itinerary changes. To find out if you are eligible for or how to request this type of refund, please view United’s policy on medical, personal and travel emergencies.
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