Terms and conditions

• United Air Lines, Inc. (“United”) has engaged EzRez Software, Inc (“EzRez”), a third party provider, to host this hotel and car award redemption website (the “Site”). EzRez has engaged Connexions Loyalty Travel Solutions, Inc. (“Connexions”) to act solely in the capacity as agent for suppliers of hotel stays and car rentals to provide members of Mileage Plus® Program (“Members” or “you”) with the ability to redeem Mileage Plus miles for hotel and car awards through the Site (the “Program”).  United, EzRez, and Connexions together with their respective officers, directors, employees, representatives, affiliates, agents, representatives and licensors shall be referred to collectively herein as the “Covered Parties”.
• Reservations made through the Site for hotel stays and car rentals cannot be canceled or refunded. Once redeemed, your miles may not be redeposited.
• Redemptions must be made through the website, http://hotelandcarawards.mileageplus.com using Mileage Plus miles.
• For Customer Service, call 1-800-201-5741 within the United States or 1-208-429-2371 outside the United States. Customer Service hours of operation are:
  
  • 8am to 8pm Central Time, Monday to Friday
  • 8am to 4pm Central Time, Saturday
  • Closed on Sundays and the following days: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve Day, and Christmas Day)
• If applicable, any fees or redemption associated charges will appear on your credit card statements as “tripcharges.com”. Any charges incurred through Connexions will appear on your credit card statements as “tripcharges.com”. Charges may also show from the hotel property and/or car rental company on your credit card statements.
• Hotel and car awards are available to all Members. United reserves the right to revise Member eligibility. Each Member must have sufficient Mileage Plus miles in his or her account to complete the entire transaction.
• Certain Members may receive preferential pricing. Pricing is subject to change without notice. 
• Redemptions may only be made from a single account per transaction.  You may not combine miles from two or more accounts on a single transaction.
• All international itineraries require a valid passport. If required, a visa must be obtained prior to departure and is the sole responsibility of the traveler.  Visa policies vary by country.
• Children under the age of 18 traveling internationally without one or both of their parents must carry a notarized letter of permission from the absent parent or parents. Parents should contact a local notary public for details.

Hotel awards terms and conditions

• Hotel stay reservations are available through preferred suppliers of Connexions and may not be available for all locations and destinations.
• Hotel stay reservations cannot be canceled or refunded.  Once redeemed, miles may not be redeposited into your account. 
• Changes to your reservation may be made prior to check in subject to availability and the policies of the hotel property.  Changes may be subject to a $35USD change fee for a hotel award reservation, or a $75USD change fee for a combined hotel and car award reservation, payable with a major credit card. Change fees are subject to change without notice.  Changes may also be subject to additional fees and/or additional charges for each room night as advised in the policy information of the hotel property.  Payment for such additional charges and/or additional charges must be made in currency, not miles, via a major credit card or similar form of payment, as required by the hotel property. Miles cannot be refunded for any change to your reservation. In some instances, changes will not be available or permitted. To make a change, call Customer Service at 1-800-201-5741 within the United States or 1-208-429-2371 outside the United States.
• Any charges for incidentals that you incur while traveling are not included in your original reservation and must be paid by you directly to the hotel property. These charges may include but are not limited to resort fees, hotel energy surcharges, parking fees, babysitting, room service, telephone fees, internet usage fees, in-room movies, mini-bar charges, use of fitness center, gratuities, and other incidentals. Payment for such additional charges must be made in currency, not miles, via a major credit card or similar form of payment, as required by the hotel property.
• In the event of an involuntary change due to weather, war, terrorism, epidemic outbreak, natural disaster, acts of civil unrest, or other acts of God, fees may be waived at the discretion of the hotel property.
• Policies for children vary by hotel property. Child benefits may be extended to you should a hotel property offer such benefits.
• Due to hotel property policies applicable to our preferred rates, your name may not be provided to the hotel property until 24 hours prior to your arrival. Please contact the Customer Service for any special requests.
• Special requests made to hotel properties are on a request only basis and cannot be guaranteed. Fees and charges may apply, depending on the service request.
• The hotel property may require a major credit card, in one of the guest’s name, or a cash deposit upon check-in.  Valid ID is required at check-in.
• Reservations do not include services not specified in the reservation confirmation.
• Every reasonable attempt will be made to notify guests of hotel property renovation or refurbishment; however, the Covered Parties shall not be liable for non-disclosure by the hotel property.

Car rental terms and conditions

• Car rental reservations are available through preferred suppliers of Connexions and may not be available for all locations and destinations.
• Car rental reservations cannot be canceled or refunded.  Once redeemed, miles may not be redeposited into your account. 
• Changes to your reservation may be made prior to pick up subject to availability and the policies of the car rental company.  Changes may be subject to a $35USD change fee for a car award reservation, or a $75USD change fee for a combined hotel and car award reservation, payable with a major credit card. Change fees are subject to change without notice.  Changes may also be subject to additional fees and/or additional charges for each rental day as advised in the policy information of the car rental company.  Payment for such additional fees and/or additional charges must be made in currency, not miles, via a major credit card or similar form of payment, as required by the car rental company. Miles cannot be refunded for any change to your reservation. In some instances, changes will not be available or permitted. To make a change, call Customer Service at 1-800-201-5741 within the United States or 1-208-429-2371 outside the United States.
• Car rental reservations are based on 24 hour periods and may be subject to additional fees depending on time of return, including but not limited to hourly rental charges which will be billed directly to you by the car rental company. Payment for such additional fees must be made in currency, not miles, via a major credit card or similar form of payment, as required by the car rental company.
• Charges for optional services such as insurance waivers, additional insurance, fuel, additional or underage drivers, special equipment, car class upgrades, and so forth are not included in your original car rental reservation and must be paid in currency, not miles, via a major credit card or similar form of payment, as required by the car rental company.
• Geographic restrictions may apply.
• Renters must be 25 years of age and have a valid driver’s license, major credit card, and good driving record.  Drivers must present valid driver’s license.
• One way rentals are not permitted.
• Special requests made to car rental companies are on a request only basis and cannot be guaranteed.
• Credit earned in any loyalty, recognition, or rewards program is at the discretion of the car rental company.
• Car rental companies reserve the right to deny rental due to past driving record.     

Disclaimers

• These terms and conditions are subject to change without notice. Other restrictions may apply.
• United, at any time and its sole discretion, may adopt, modify or remove terms and conditions, including but not limited to pricing and eligibility, regarding the Program at any time. United has the sole right to interpret and apply the terms and conditions of the Hotel and Car Awards Program as determined by United.
• Miles redeemed under the Hotel and Car Awards Program are subject to the rules of the Mileage Plus program. United, its subsidiaries, affiliates and agents are not responsible for any products and services of other participating companies and partners. United and Mileage Plus are registered services marks. For complete details about the Mileage Plus program, visit http://www.united.com/programrules .
• Miles referred to are not actual miles, but represent credits in the United Mileage Plus program. No cash value equivalent.
• All suppliers providing hotel stays and car rentals under for the Hotel and Car Awards Program are independent contractors and are not employees of the Covered Parties.
• NONE OF THE COVERED PARTIES OR ANY OF THEIR AGENT(S) SHALL BE HELD LIABLE FOR, AND MEMBER HEREBY WAIVES ANY CLAIM AGAINST THE COVERED PARTIES AND THEIR AGENT(S) FOR ANY LOSS OF OR DAMAGE TO PROPERTY , ANY INJURY TO PERSON, OR ANY OTHER LOSS OR DAMAGE CAUSED BY REASON OF ANY DEFECT, FAILURE, NEGLIGENCE OR OTHER WRONGFUL ACT OR OMISSION, OF ANY HOTEL PROPERTY, ANY CAR RENTAL COMPANY, ANY OTHER THIRD PARTY PROVIDING SERVICES UNDER THE HOTEL AND CAR AWARDS PROGRAM, OR ANY EMPLOYEE OR AGENT THEREOF. IN NO EVENT SHALL ANY PARTY BE LIABLE FOR CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES.
  

Site Usage Terms and Conditions

Thank you for visiting the http://hotelandcarawards.mileageplus.com (the “Site”). We've set up some ground rules to ensure we can keep this area useful, fun, and safe for everyone. United Air Lines, Inc. (“United”) reserves the right to change these guidelines and disclaimers at any time, and you agree that each visit you make to the Site shall be subject to the current guidelines.
 
THE MATERIALS AND INFORMATION YOU FIND ON THE SITE ARE PROVIDED “AS IS”, AND TO THE EXTENT PERMITTED BY LAW, UNITED GIVES NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF CONDITION, QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT IN RELATION TO INFORMATION, SERVICES OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SITE.
 
To the extent permitted by law, United disclaims liability on behalf of itself and its agents and contractors (which agents and contractors are third party beneficiaries under these terms and conditions) for any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether as a result of breach of contract, tortious behavior, negligence, or under any other cause of action.
 
You specifically acknowledge that United is not liable for your defamatory, offensive, infringing or illegal materials or conduct, or that of third parties, and United reserves the right to remove such materials from the Site without liability. You further agree to indemnify United for all damages, costs or expenses United suffers or incurs as a result of your defamatory, offensive, infringing or illegal materials or conduct.
 
The contents of the Site, including, but not limited to text, graphics, and icons, are copyrighted materials owned or controlled by United and contain United's name, trademarks, service marks, and trade names. You may download one copy of these materials on any single computer and print a copy of the materials for your use in learning about, evaluating, or acquiring United's services or products. No other permission is granted to you, or anyone acting on your behalf, to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify these materials or to make commercial use of those materials. No permission is granted here to you to use, or permit others to use, United's icons, site address, trademarks and service marks, or other means to hyperlink other Internet sites with any page in the Site, and United assumes no responsibility for any other party's site hyperlinked to the Site or in which any part of the Site has been hyperlinked.
 
United may make improvements and/or changes in the products and/or programs described in the Site, including the terms and conditions of your use of this Site, without liability. Additionally and unless otherwise precluded by law, you agree that these terms and conditions, and any dispute arising thereunder, are governed by the laws of the State of Illinois, USA, and that any legal action you may wish to bring against United, its officers, directors, employees and agents pursuant to these terms and conditions, must be brought in a court of competent jurisdiction in the State of Illinois, USA.