Each day, thousands of people rely on our company to connect them to our largest cities and local communities across America and the world. Our part is to enable tourism, facilitate commerce and stimulate job creation and business opportunity.

For us, connection means more than providing safe, convenient, reliable air travel with courteous service. It also means forging strong relationships with the people and communities we serve and using our resources to make a difference.

In today’s economic climate--with its many repercussions for families, businesses and community organizations--business discipline and socially responsible action are most important. Safety is first and foundational to everything we do, and we are working hard to strengthen our business with our Focus on 5 priorities and our Total Rewards program for our employees. This approach is improving our products and services, our cost structure, our revenue performance and the way we interact with each other and our customers.

In our communities, we are continuing to strengthen our relationships and be a reliable partner in good times and bad. By donating air travel and cargo space, and through volunteer programs and charitable contributions, we support organizations that help address the critical health care, educational, cultural and economic needs of our communities. We apply that same support to further economic development through our civic involvement in the cities in which we live and do business.

We also believe that it is important that we engage in issues that have a significant impact on our industry and our environment, to the benefit of all our stakeholders, such as fuel conservation and air traffic control modernization.

Our corporate responsibility report focuses on the way we work as a team to improve our airline and better serve our customers; how we are stepping up to environmental challenges and addressing community needs, and how we work together to make every action count.

Glenn F. Tilton