A Message from Glenn Tilton

2009 was a year of many firsts for United, and a year in which we continued on the path to strengthen our company. The work we are doing is evident in how we serve our customers, how we treat each other, how we provide a return for our shareholders and how we give back to our communities. We are focused on safety, exceptional customer service and industry-leading financial performance. And we are also dedicated to improving how we do our jobs, investing in training and tools and rewarding results.

We finished first in on-time performance among the U.S. network carriers last year, a position we continue to hold for the first half of 2010. We’ve improved our customer satisfaction and employee courtesy ratings significantly, and have set the course for industry-leading revenue management and cost control. We have vastly improved our balance sheet, focused on creating a profitable, sustainable company.

Along with these efforts, we continue to support programs that meet the critical health care, educational and economic needs of our communities, especially those of our young people.

We use our resources as a global airline to bring help where it is most urgently needed. We were the first U.S. airline to fly relief missions into Haiti, following the devastating earthquake. Our employees volunteer thousands of hours to charitable causes and our new partnership with VolunteerMatch makes it easier for everyone to make a difference in our communities. Our management team works closely with civic and business leaders to advance policy and initiatives that help local economies thrive and prosper.

We are proud to be the first U.S. airline to support the United Nations Global Compact as we advance our work in corporate responsibility. And on the environment, we were the first in the U.S. to fly one of our planes using synthetic alternative fuel, and the first to fly a “Green Corridor” flight over the North Atlantic.

This year’s report is about our progress and our plans to improve the impact we have on the travel experience, on our communities and on the environment. We have made good progress and are proud of these accomplishments; they have established a solid foundation for us to build on.

In towns and cities across America and around the world, United connects families and friends, colleagues and companies. We help drive tourism, generate business opportunities and contribute to economic growth and exports. Most importantly, the actions we take and decisions we make matter. More is expected of us, and we rise to that expectation with commitment and a true sense of responsibility.

Sincerely,

Glenn F. Tilton