Spanair operations ceased
Our Star Alliance partner Spanair (airline code: JK) ceased operations on Friday, January 27, 2012. We are offering alternative travel arrangements for our customers holding United or Continental tickets for flights operated by Spanair. If you hold a United or Continental ticket that includes one or more segments operated by Spanair, please call reservations or your travel agent to assist with rebooking your travel. Spanair tickets that were issued for travel on United or Continental will be honored as originally ticketed.
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United Express carrier update
As of January 1, 2012, ExpressJet will be acquired by and merged into Atlantic Southeast Airlines. The combined company will change its name to ExpressJet Airlines. After that date, affected flights will be operated by ExpressJet Airlines, doing business as United Express or Continental Express.
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| Super Bowl XLVI travel information Due to Super Bowl XLVI in Indianapolis on February 5, 2012, the check-in counter at Indianapolis International Airport (IND) will open at midnight on February 6, 2012. It is recommended that travelers arrive at the airport at least three hours before flight departure to allow for enough time to pass through the security checkpoint.
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Denver travel waiver
A travel waiver has been issued for the Denver area due to snow.
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Travel dates covered |
Tickets purchased on or before |
Additional information |
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Aspen, CO (ASE)
Colorado Springs, CO (COS)
Des Moines, IA (DSM)
Denver, CO (DEN)
Eagle/Vail, CO (EGE)
Lincoln, NE (LNK)
Omaha, NE (OMA)
Steamboat Springs/Hayden CO, (HDN)
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February 2 - February 4, 2012 |
February 1, 2012 |
For rules and information about rescheduling travel affected by this waiver, please see the
reservation change policy for this waiver. | Posted February 1, 2012
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What is a travel waiver?
When bad weather or another event is expected to cause large-scale travel disruptions in a particular city or region, United will often issue a travel waiver in advance of the storm or event. Travel waivers allow our customers to make changes to their ticketed itineraries in advance, without incurring the fees that would otherwise apply, in order to avoid the possibility of encountering long delays at the airport. Learn more about travel disruptions
What to do if your travel is covered by a waiver
For waiver-eligible itineraries, we recommend that you reschedule your travel as soon as possible.
If your flight has been canceled, you may already have been rebooked on another flight. Please visit the My Reservations page to see if you have been rebooked.
If you have not yet checked in for your flight and you have not been automatically rebooked, even if your flight has not yet been canceled, you may be able to reschedule your travel through My Reservations. To do so, select View/Modify next to the appropriate reservation and then select the "Change itinerary" link.
If you have already checked in for your flight, you must cancel your check-in before trying to rebook through My Reservations. You may cancel your check-in through EasyCheck-in OnlineŽ or mobile check-in.
If you find that you are unable to change your reservation online, you may rebook your travel by calling United Reservations or the agency that originally booked your ticket. |
Please check the status of your flight
We strongly recommend checking your flight status before going to the airport.
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