Ticketing assistance
Our normal fees for ticketing over the phone or at an airport ticket counter are waived for visually impaired customers. When booking a ticket, please inform the United representative who is assisting you with your reservation about your visual impairment.
Canes and onboard assistance
Federal aviation regulations require that canes be stowed prior to takeoff and landing as a safety measure. If you need assistance when flying, our employees will explain emergency procedures and aircraft surroundings.
Please review the rest of the Customers with Special Needs section for additional information about canes and guide dogs.
