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Using Systemwide Upgrades on Lufthansa
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| Sales Systemwide Upgrade quick reference guide |
| Upgrade availability |
Upgrade seats are dependent upon demand for paid premium fares and may not always be available. In general, many first or business class bookings do not occur until a week or two before departure, so upgrade seats may not be available until closer to your flight date. Upgrades may only be requested once your ticket has been issued. |
| Upgrade clearance times and waitlists |
Upgrades will be confirmed if seats are available at time of request, otherwise, you will be placed on a waitlist. You can check the status of your request in
My Reservations.
If upgrade seats become available, the waitlist will be processed based on your elite status, ticketed booking class and time of request, in that order. If your upgrade request has not cleared by the time you check in, you will be placed on the Upgrade List when you check-in. Available premium seats will be allocated at the gate according to your Mileage Plus status and booking class. |
| How to earn |
1K members receive six Systemwide Upgrades per elite qualification year.
Additional upgrades can be earned as follows:
Two Systemwide Upgrades will be awarded for every 50,000 EQM earned above 100,000 EQM or for every 60 EQS earned above 120 EQS with no maximum.
Sales Upgrades: These are awarded via the Sales organization. Contact your United Salesperson for more details. |
| Expiration dates |
Systemwide Upgrades expire on the last day of the calendar month, 12 months after deposit into your upgrades bank. Flights upgraded using a Systemwide Upgrade must be flown on/before the expiration date of the upgrade. |
| Valid carrier |
Flights marketed and operated by United, United Express and Lufthansa.
Systemwide Upgrades for Mileage Plus 1K® members are available on Lufthansa on a standby basis only. See below for details about Sales Systemwide Upgrades on Lufthansa. |
| Valid travel regions |
• Within Region 1 (North America, Hawaii, Caribbean, Central America)
• Within Region 2 (all other United destinations)
• Between Region 1 and Region 2 |
| Upgrades required |
• One Systemwide Upgrade may be used to upgrade one passenger on a
nonstop or connecting itinerary, up to the point of stopover.
• Additional upgrades are required for itineraries with stopovers.
• An itinerary with a connection of 12 hours or more is considered a stopover
and will require additional upgrades
• If Systemwide Upgrade is used or confirmed on only a portion of a multiple
segment connecting itinerary, one upgrade will still be required and no refund
of the upgrade is permitted. |
Upgradeable
booking classes |
• United Business (C,J)
• United Economy (Y,B,M,E,H,U,Q,V,W,S,T,K,L,G Region 1) and (Y,B Region 2) |
| Upgrade service classes |
Within Region 1:
• United Business (C,J)
• United Economy (Y,B,M,E,H,U,Q,V,W,S,T,K,L,G)
Within Region 2 or between Region 1 and Region 2:
• United Business (C,J)
• United Economy (Y,B) |
| Upgrade service classes |
• United Economy to United First (on 2-cabin aircraft)*
• United Economy to United Business (on 3-cabin aircraft)
• United Business to United First (on 3-cabin aircraft)
* Double upgrades from United Economy to United First are not permitted when traveling on 3-cabin aircraft |
| Non-upgradeable booking classes and tickets |
Within Region 1:
• United Business (Z,D)
Within Region 2 or between Region 1 and Region 2:
• United Business (Z,D)
• United Economy (M,E,H,U,Q,V,W,G,S,T, L, K, G)
• Award tickets (booking classes XY, NY, XC for Saver awards and booking
classes Y and C for Standard awards)
• Tickets already upgraded to United Business (booking class NC)
• Tickets purchased through Priceline and Hotwire, where the airline is not
disclosed until after payment. |
Sponsoring upgrade for another traveler/
transferability |
Sales Systemwide Upgrades are transferable to another traveler either traveling together with the sponsor, or separately.
Visit Sponsor Upgrade and log-in using your Mileage Plus number or e-mail address. Enter the traveler's last name and six-character record locator or confirmation code. |
| Mileage accrual |
Miles earned will be based on the originally ticketed class of service, not the upgraded class of service. |
Terms and Conditions for Sales Systemwide Upgrades
| Sales Systemwide Upgrades on Lufthansa |
For United-operated only itineraries: Upgrades may be booked via united.com.
For LH-operated only itineraries: Contact the Lufthansa Business Service Center at 1-888-890-2467 for upgrade processing. Upgrades cannot be assigned on united.com.
For itineraries with both United and Lufthansa: Contact the United Solutions Center at 1-888-306-2746, or you may contact the Lufthansa Business Service Center at 1-888-890-2467 in order to process the upgrade. Upgrades cannot be assigned on united.com.
For itineraries with a United/Lufthansa code-share:
• If the flight is LH-marketed / UA-operated, you must call United Solutions Center at
1-888-306-2746.
• If the flight is UA-marketed / LH-operated, you must call the Lufthansa Business Service Center at 1-888-890-2467.
PerksPlus and PassPlus customers may contact their respective service centers for assistance.
Please Note: If your company is located outside the United States, you must contact your local United Sales office in order to process upgrades on Lufthansa-operated flights. |
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