• Enjoy shorter walking distances from curbside to check-in to the departure gates.
  
• Color-coded directional signage, 22 check-in desks and 14 self-service kiosks will all help to speed up the overall check-in process.
  
• Our Global ServicesSM and United First® guests will have their own exclusive area, as well as access to Fast Track security.
  
• A Star Alliance Departure Lounge, with distinct first- and business-class areas, will provide a quiet retreat where travelers can relax or work.
  
  • Both areas will feature comfortable, private seating, complimentary food and beverages, as well as shower facilities and the latest business technology, including Wi-Fi internet access.
    
  • This lounge facility will also be open to our Red Carpet Club® members.
    
• An Arrivals Lounge, available to United, bmi and South African Airways customers, will offer the same amenities as the Departure Lounge.
  
• United customers will now be able to go directly to their gates, which will be brighter and more spacious. Once passing through a secondary security screening, customers will also have access to refreshment vendors and restrooms—features that were not available at the previous terminal.
  

The Star Alliance Connection

• Customers will be able to make connections within 60 minutes to Air New Zealand, Asiana Airlines, bmi, Lot Polish Airlines and South African Airways, who will also operate out of Terminal 1.  A minimum connection time of 90 minutes will apply for connections between Terminal 1 and all other terminals at Heathrow.

• By the end of 2008, it is expected that Austrian Airlines, Croatia Airlines, Lufthansa, SWISS and TAP Portugal will make the move to Terminal 1, reducing connection times even further.

• In the longer term, Air Canada, Air China, ANA, Blue1, Singapore Airlines, Thai Airways and Turkish Airlines are also expected to move under the same roof at London Heathrow.