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United is providing an opportunity to its customers to change their flight plans due to the California wildfires. For customer convenience, United is waiving certain change fees for customers traveling to/from the following southern California airports starting October 22, 2007 through October 29, 2007:
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Burbank (BUR)
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Palm Springs (PSP) |
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Carlsbad (CLD)
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San Diego (SAN) |
| Los Angeles (LAX) |
Santa Ana (SNA) |
| Ontario (ONT) |
Santa Barbara (SBA) |
| Oxnard (OXR) |
Santa Maria (SMX)
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| Palmdale (PMD) |
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The waiver applies to those customers who have purchased a ticket on or before October 22, 2007.
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Check the status of your flight
United strongly encourages customers to check the status of their flight before leaving for the airport.
Customers can check the status of their flights online or by calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information. To receive automatic updates via mobile phone, email or pager, register for United's EasyUpdate service. If you would like to re-book your travel, do so by using our EasyCheck-in Online service, or by contacting your travel agent or United Reservations at the phone number listed above.
Ticket waiver information
Need to change your travel plans? Check out your options below.
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Summary of reaccomodation policy changes
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United, United Express, Ted and United code-share flights are covered under the policy.
- Changes must be made within 7 days of original departure date.
- Customers currently en route:
- May make one change to their return trip. Rules and restrictions regarding standard change fees, advance purchase, day or time applications, blackouts, and minimum or maximum stay requirements have been waived. Origin and destination cities must remain the same.
- Revised travel must be completed within 7 days of original travel date.
- Customers who have not begun travel (wholly unused tickets):
- May make one change to their travel plans without change fees or advance purchase requirement for the same itinerary. Original booking code must remain the same.
- For a new itinerary, one change may be made without change fees.
- All rescheduled travel may be subject to higher fares if it does not meet original rule and booking code restrictions or is a new itinerary.
- Customers with cancelled flights are eligible for a full refund.
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Policies also apply to Mileage Plus, consolidator and internet tickets.
United will monitor the situation and adjust ticketing policies as necessary.
S*FAR/SOCAL Fire 220ct07
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