Hurricane Dean is causing travel disruptions. To support and serve our customers better, United Airlines is offering advice for customers traveling to/from/through:
| •Aruba |
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•Cancun, Mexico |
| •Cozumel, Mexico |
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•Grand Cayman,Cayman Islands |
| •Punta Cana, Dominican Republic |
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•Montego Bay, Jamaica |
| •St. Maarten , Netherlands Antilles |
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•San Juan, Puerto Rico |
| •St. Thomas , US Virgin Islands |
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*The U.S. Government has also issued a travel warning to the Cayman Islands, Jamaica and Mexico. For more information, visit www.travel.state.gov.
Dates impacted
Traveling on August 17 - 22 with tickets purchased on or before August 17
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Check the status of your flight
United strongly encourages customers check the status of their flight before leaving for the airport.
Customers can check the status of their flights online or by calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information. To receive automatic updates via mobile phone, email or pager, register for United's EasyUpdate service. If you would like to re-book your travel, do so by using our EasyCheck-in Online service, or by contacting your travel agent or United Reservations at the phone number listed above.
Ticket waiver information
Need to change your travel plans? Check out your options below.
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Revised ticket policy changes
- United, United Express, Ted and United code-share flights are covered under the policy.
- Changes must be made within 7 days of original departure date.
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Customers currently en route:
- May make one change to their return trip. Rules and restrictions regarding standard change fees, advance purchase, day or time applications, blackouts, and minimum or maximum stay requirements have been waived. Origin and destination cities must remain the same.
- Revised travel must be completed within 7 days of original travel date.
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Customers who have not begun travel (wholly unused tickets):
- May make one change to their travel plans without change fees or advance purchase requirement for the same itinerary. Original booking code must remain the same.
- For a new itinerary, one change may be made without change fees.
- All rescheduled travel may be subject to higher fares if it does not meet original rule and booking code restrictions or is a new itinerary.
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Customers with cancelled flights are eligible for a full refund.
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Policies also apply to Mileage Plus, consolidator and internet tickets.
- United will monitor the situation and adjust ticketing policies as necessary.
To change your reservation, please contact United at 1-800-UNITED-1 or your travel agency.
United will continue to monitor the situation and adjust ticketing policies as necessary.
DEAN 17AUG07
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