Once paid, the Reservation Servicing Fee grants the customer lifetime reservation servicing. Customers always have the option of contacting their original ticketing agency for changes. If you choose to make a change with a United Reservations or customer service agent instead, the Reservation Servicing Fee will apply.

• Voluntary changes processed by United Reservations or Customer Service Representatives at airport locations for tickets originally purchased through travel agencies or online travel agencies
• Domestic (including Puerto Rico and the U.S. Virgin Islands) itineraries or international itineraries purchased and originating in the United States

The fee will NOT apply to:

• Tickets issued by United via united.com, Airport Ticketing Offices or United Reservations
• 1K and Global Services members or anyone traveling on the same reservation with a 1K or Global Services member
• Tickets issued by Star Alliance partners
• Involuntary itinerary changes (e.g., schedule changes or flight cancellations)
• Customers ticketed using government or military fares
• Customers completing a United Mileage Plus upgrade
• Fully refundable fares booked in F/C/Y/B booking classes

What is the Reservation Servicing Fee?
The Reservation Servicing Fee applies to customers making voluntary itinerary changes to a reservation that was originally ticketed by a company or agency other than United Airlines.The Fee will be charged when changes are made by United Reservations or by a United Customer Service Representative.

Why is United charging this fee?
This charge applies to reservations that were originally sold by third parties and is reflective of the handling required in changing an externally created reservation. Fees of this type are commonly charged by most agencies when changes are made after ticketing.

Does the fee apply to Visit USA (or VUSA) transactions?
No. VUSA fares relate to international point-of-origin customers and are therefore exempt from this fee.

Does the fee apply to Same-Day Confirmed Flight Change transactions?
No. Same Day Confirmed Flight Change transactions must be handled by United Reservations, at airport self-service EasyCheck-in machines or ticket counters, so the fee does not apply.

Does the fee apply if United revalidates the agency ticket, rather than reissuing it?
Yes. The fee will apply to tickets that are either reissued or revalidated.

Does the fee apply to tickets purchased on united.com or flyted.com?
No. The fee does not apply to tickets purchased directly from United via united.com, flyted.com, United Reservations or United Customer Service Representatives.

If United changes the itinerary, will the fee apply?
No. The fee applies to voluntary changes and will not be applied when United has a schedule change or flight cancellation.

Does this fee replace the ticket change fee?
No. Customers who wish to change and confirm their itinerary must follow the applicable fare rules and pay any associated change fees and add collects, in addition to the Reservation Servicing Fee.

If the travel agency is closed, will United waive the fee?
No. The fee is based on the type of transaction involved and is independent of the agency hours of operation. Customers may choose to wait to speak with their travel agent.

Are there any fees associated with tickets initially issued by United Reservations and Airport Ticketing Offices?
Tickets purchased through United Reservations or at airport ticket counters are assessed reservation fees at the time of purchase. These fees cover the service associated with the reservation for the life of the ticket; therefore, the additional Reservation Servicing Fee does not apply for changes to those tickets.

Once United reissues the ticket, will the fee apply to any subsequent reissues?
No, the Reservation Servicing Fee only applies to the first change and is valid for the lifetime of the reservation.