Refund eligibility

Refund eligibility

Can I get a refund for a nonrefundable ticket due to medical reasons?
Many of our fares are nonrefundable, however, if the fare has a medical waiver, medical documentation must be sent to the refund department.  Once it is received, it will be reviewed for a refund and processed.

I have a non-refundable ticket and will not be traveling. Can I obtain a refund?
No.  If you are holding a nonrefundable ticket that allows changes, you have one year from the ticket's original issue date to reschedule your travel without losing the full value of the ticket (less any applicable change fees).

• For domestic travel, tickets must be reissued and travel completed within one year of the original ticket date.
• For international travel, tickets must be reissued to the same or another international destination, and travel must begin within one year of the original ticket date. A fully unused International ticket may be upgraded to a higher fare.   If the request for a International Ticket Exchange is for UA Domestic travel, then the value of the domestic ticket must be equal to or greater value and all travel must be via UA.

If I have purchased a ticket and a new fare is introduced, can I obtain a credit?
Yes, in many cases you may obtain a credit voucher (non-refundable tickets) or refund (refundable tickets) at any United ticket counter or over the phone (E-tickets only) for the difference in fare. A fee will apply for non-refundable tickets purchased for international travel.    You can call the United Airlines Reservations Department at 800 UNITED 1. (800 864-8331)  When we introduce new fares or reduce a current fare in a particular market, you may change a ticket to the new fare if:

• the change is made prior to departure
• you do not change the flight, date, origin, destination or stopover points
• reservations are confirmed in the appropriate class of service
• all fare restrictions are met
• the lower fare is not a special united.com only fare

Any applicable penalties are retroactive to the new fare ticket.

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Requesting a refund

Can I request a refund online?
E-ticket refund requests online are available when the following criteria is met:

• You are a registered member on united.com with a Mileage Plus number and password.
• Your ticket is an E-ticket (electronic ticket).
• Your E-ticket was purchased with a credit card.
• Your E-ticket is for travel within the U.S. and Canada.
• Your E-ticket was purchase with U.S. or Canadian currency.
• Your E-ticket number begins with 016 followed by 10 digits.

How do I request a refund over the telephone or via mail?
To request a refund for a refundable or unrestricted E-ticket purchased with a credit card, call United Airlines Refund Department at 1-888 551-6881 within the U.S. or Canada.
You can submit your unused flight coupons/paper tickets by mail to the United Airlines Refunds Department at the following address:

United Airlines Refund Department – WHQAK
P.O. Box 66282
Chicago, IL  60666

How can I get a refund for a cancelled flight?
If your scheduled flight did not operate, and it is an electronic ticket, you can email your refund request, or call the Refund Department. After verifications of the flight cancellation, we will process the refund.  If it is a paper ticket, please send the ticket to the Refund Department for processing --

Passenger Refunds
WHQAK
P.O. Box 66282
Chicago, IL 60666

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Refund status/processing

When will my refund be processed?
Your refund will be processed within 7 business days of receipt for credit card refunds, and within 20 days for cash/check form of payment. 

When will my refund appear on my credit card?
Your refund should appear on your credit card within 7-10 business days from the day it was processed.

I have applied for a refund.  How do I check the status of my refund request?
To check the status of your refund, call 1-888-551-6881 within the U.S. or Canada.

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Refund receipts

How can I obtain a receipt/copy of my ticket charges?
There is a $20.00 fee for this service.  Receipts or duplicate records if not available on the web site can be obtained by emailing your request to the refund department, calling 1-888-551-6881, or sending a written request with your check for $20 for processing made payable to:

United Airlines Refund Department -- WHQAK
P.O. Box 66282
Chicago, IL  60666

The following information is needed to process your ticket copy request:

• your name
• full mailing address
• phone number
• 13-digit ticket number (beginning with 016)
• flight number
• date of travel

Note:  If you purchased your ticket through a travel agency, you may request a copy by contating them directly.

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