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United’s commitment:
When our customers have questions or complaints, we will respond with the required information within 30 days in a professional, courteous manner that reflects the high value we place on each customer.
What this means for you:
Our Customer Relations representatives have one goal: to acknowledge customer questions and complaints and provide prompt resolution.
You can contact United with your questions or complaints in several ways:
· E-mail us
· Write to us at United Customer Relations,
P.O. Box 66100, Chicago, IL 60666
We will follow-up within 30 days and provide an answer or resolution, or information about next steps in the resolution process.
Helpful suggestions
If you have a concern with a planned trip, please contact our Reservations line at 800-UNITED1 (800-864-8331) or the number on the back of your Mileage Plus card.
Customer Relations can assist you with post-travel concerns. If possible, please have your flight number and date(s) of travel handy when you contact us.
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