United’s commitment:

Regardless of whether our customers choose a mainline United flight or any of the regional point-to-point routes operated by our United Express partner carriers, the experience will be consistent in terms of delivering the highest standards of safety, reliability, and helpful and courteous service.

What this means for you:

The assurance that we work closely with our regional flying partners to ensure their customer service policies and training align with Our Customer Commitment^TM.  And if you have any service issues on a United Express flight, you can contact Customer Relations for resolution.