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United’s commitment:
We will provide our customers who have special needs, including individuals with disabilities and unaccompanied minors, with the level of attention, respect and care they deserve.
What this means for you:
To ensure our customers with special needs receive the service they deserve, we conduct ongoing training sessions for new and current employees who work in the airports, onboard our aircraft and within our reservations and customer contact departments.
Before a flight is scheduled to board, ground and flight crews are briefed about customers with special needs who will be traveling on the flight. This proactive communication helps us ensure that we can accommodate these individuals appropriately and safely.
Minors age five through 11 years traveling without an adult must use our unaccompanied minor service. The unaccompanied minor service fee is $99 each way. The only exceptions are for unaccompanied minors who originate travel in Brazil or are traveling to/from Japan. In these situations, the unaccompanied minor service fee is waived. The service is optional for minors age 12 and older. A child traveling as an unaccompanied minor may not travel on the last direct or connecting flight of the day.
Helpful suggestions:
When making your reservations, be sure to notify the reservations agent of any special needs you have or, if booking online, select your special needs requirements when you reserve your travel. This will alert our employees to your circumstances so they can better prepare to assist you when you arrive at the airport.
If you are the adult responsible for a minor who is traveling unaccompanied, remember that you will need to remain at the airport until the child boards the aircraft and it departs from the gate. Be sure to arrive at the airport early in order to provide any documentation that may be required and to see the child safely through the security screening and boarding processes.
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