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6. Properly accommodate passengers with disabilities and other special needs
We are dedicated to offering convenient and comfortable service to all our customers. We will provide our customers who require additional assistance, including individuals with disabilities and unaccompanied minors, with the attention, respect and care they deserve. In doing so, we will accommodate passengers with disabilities, as required by Part 382 of U.S. Department of Transportation rules, and other special-needs passengers as set forth in our policies and procedures, including during lengthy tarmac delays. In particular:
Customers with disabilities
We work hard to ensure that our aircraft and our services are in full compliance with all applicable regulations, that our customers' needs are met and that we do not discriminate against passengers on the basis of disability. Our employees are specifically trained to support the commitment to our customers with disabilities.
You can ask for assistance when you arrive at the airport if you would like certain accommodations during your travel. There are, however, certain service requests which are required to be made in advance. This notice helps us plan ahead for your safe and comfortable travel. Please check our website for details. During lengthy tarmac delays, our flight crew will make every effort to properly accommodate customers with disabilities or special needs.
If your travel includes flights operated by another carrier, please check directly with that carrier for any of your travel needs as different policies and procedures may apply.
Requirements for minors who travel without an adult
We welcome young customers on our flights. We do, however, have rules about when a minor passenger can travel alone and when an adult must accompany the minor during travel.
- Children under age 5 are not permitted to travel alone and must be accompanied on all flights by a ticketed adult.
- Children ages 5-11 may travel without an adult but are required to use our Unaccompanied Minor Service. There is a fee for this service and paperwork to complete prior to travel. This service may not be offered on some flights (for instance, connecting international flights or the last flight of the day).
- Children ages 12-17 may travel alone. Our Unaccompanied Minor Service is not required, but is available for a fee.
Please ask us or your travel agent if you need additional information about making arrangements for a qualifying minor's travel.
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