We will provide prompt refunds for eligible tickets once we receive your request accompanied by any required documentation. When refunds are allowed we will provide prompt refunds, less any applicable service fees, to the original form of payment. In the event of a flight cancellation or oversale situation, we will refund fees charged to you for services for which you paid but were unable to use. You may seek a refund by sending a written request to United Airlines, Passenger Refunds-WHQAK, P.O. Box 66282, Chicago, IL 60666-0100. Requests may also be made online at united.com, by calling United Reservations toll-free at 1-800-UNITED-1 (1-800-864-8331), by calling the number on the back of your MileagePlus card, or through your travel agent.

If you used a credit card to make your purchase we will submit the request for a refund to the credit card issuer within seven business days of receiving your completed request for refund. The credit card issuer will refund the purchase price under the terms of the credit card agreement; your credit card statement may not immediately reflect the refund. For purchases made with cash, check or other forms of payment, we will issue your refund within 20 days of receipt of your completed request for refund.

Please make sure you have canceled your reservation before requesting a refund and remember to provide the passenger’s name, the address, the credit card number used for purchase, ticket number(s), the date of travel, and departure and destination cities in your correspondence.