Using United's wheelchair service
Every airport United serves has wheelchairs available, and virtually all of the cities we serve have jet bridges or special equipment to board customers who cannot climb stairs. Also, airports have narrow aisle wheelchairs for customers who require them to reach their seat in the airplane. Our reservations personnel can help you with information and order a wheelchair for points of departure, connection and destination. When you request a wheelchair, we need to know if you are able to walk without assistance and how far, and if you can ascend and descend stairs without assistance. You can request a wheelchair by calling 800-241-6522.
United will check your personal wheelchair free of charge along with luggage. Battery-powered wheelchairs—with dry cell, wet cell, gel cell, or non-spillable electric storage batteries—are acceptable, but certain safety procedures must be followed in preparing the wheelchair for carriage. Reservations personnel will be happy to answer any specific questions.
If you use United's wheelchair service, we will provide an attendant at no charge to assist you in moving through the airport. If an attendant is not wanted, we will, where possible, provide you with a United wheelchair for independent use. You may be required to leave your driver's license as security until the wheelchair is returned.
Using your own wheelchair
We are happy to accommodate customers who prefer to use their own wheelchairs to and from the gate area. You may check your wheelchair at the gate and also request to use it between flights, during lengthy layovers. Where the connecting time between flights is short, you may prefer to use United's wheelchair service to expedite transportation to the connecting flight.
A collapsible wheelchair can be stored in the aircraft cabin. Please note cabin storage space is limited and does vary by aircraft type. So when you arrive at the gate be sure to tell the gate agent. The agent can advise you about stowage options for your flight and ensure that the proper tag is placed on your wheelchair. United's baggage personnel need the tag so they know to bring you the wheelchair to the arrival gate when you are departing the terminal, or to bring it within the terminal during layovers between flights. Although United employees will make every effort to deliver the wheelchair to the gate promptly, the facilities at the particular airport may slow this process and require some patience.
If you need extra time at the gate to board, you will usually have the opportunity to "pre-board" prior to others in order to be safely and comfortably seated. If you use your own wheelchair at the gate, you may wish to check in and board early so United personnel can prepare and load your wheelchair.
Airport wheelchairs are in great demand during certain travel periods. Our airport personnel will appreciate your patience if you must wait a few minutes for a chair. If you have any questions, concerns or special requests, please contact a United Complaints Resolution Official (CRO) located at any United airport location.
|
