Missing or delayed baggage
If your bags do not arrive at your destination, report this to the United baggage agents in the claim area/office or before you leave the airport. It is important to do so as soon as possible so we may obtain information pertinent to locating your luggage. Please note that all lost, damaged or delayed property must be reported to United within 24 hours. In addition, a written claim giving full description and value of the missing property must be submitted to United within 45 days of the occurrence. If your bag was misplaced, we will make every reasonable effort to return your checked baggage within 24 hours in the United States.
Interim purchases
If you are still in transit away from home, and you need to make interim purchases such as toiletries, United may offer a per diem for necessities. Please ask a baggage representative to inform you of our guidelines.
Claims
If you do not receive your bag after three days, please complete the Baggage Tracing/Claim Form and mail, within 45 days of the occurrence, to the following address.
United Airlines
Central Baggage Service - HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Interim expense claim
If your bag has been located and returned to you, and you still wish to request reimbursement of related expenses, send your request in writing, within 45 days of the occurrence, to the following address. Please include a copy of your ticket receipt, any baggage claim checks, a copy of your delayed baggage report, and any itemized purchase receipts pertinent to your claim.
United Airlines
Central Baggage Services - HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Missing property claim
If you have received your bag and there are items missing from it, you must report the missing property immediately to a United representative or, no later than 24 hours from receipt of baggage. Please complete the Missing Property Questionnaire and mail, within 45 days of the occurrence, to the following address.
United Airlines
Central Baggage Services - HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Damage claim
Baggage is designed to protect the contents. Scratches, nicks, or dirt may appear despite care in handling. United does not assume liability for normal wear and tear to baggage, which includes: damage to or loss of protruding baggage parts such as straps, pockets, pull handles, hanger hooks, wheels and feet, or other items attached to the baggage as well as damage to over sized/over packed bags.
Damages should be reported to and resolved by the individual United Baggage Services Office at the airport location where the damage was discovered. If this is not possible, please direct your report and claim to our airport staff at the location nearest you within 24 hours. We will need a copy of your ticket and claim check and will make a visual inspection of the damage.
Limits of liability
United is not liable for damage to fragile items, spoilage of perishables, loss/damage/delay of money, jewelry, cameras, electronic/video/photographic equipment, computer equipment, heirlooms, antiques, artwork, silverware, precious metals, negotiable papers/securities, commercial effects, valuable papers, or other irreplaceable items and/or any item where a liability release was signed by the passenger.
Domestic
For travel wholly between U.S. points, liability for delay, damage or loss to checked baggage, including carry-on baggage if tendered to the carrier's in-flight personnel for storage or otherwise delivered into the custody of the carrier, is limited to a maximum of $3,300 per passenger.
International
For international travels, including the domestic portions, subject to the Warsaw Convention, the liability limit for delay, damage or loss is approximately $9.07 per pound ($20.00 per kg) for checked baggage and approximately $400 per passenger for unchecked baggage. Where the Montreal Convention applies, the liability of the UA Carrier for the delay, damage or loss to checked and unchecked baggage is limited to 1,000 Special Drawing Rights per passenger.
Contact us
Baggage Services/Lost & Found
E-mail: web-baggage@united.com
Phone: (800) 221-6903
