In-flight assistance
Every United aircraft and gate area has available a specially designed wheelchair for mobility-impaired customers to use. These wheelchairs are referred to as "aisle chairs" because they fit in the aisles of our aircraft and may be used to move about the cabin.

Once passengers are onboard the aircraft, our flight attendants can help with finding room to stow carry-on items, as well as providing wheelchair assistance to move passengers to and from the aircraft lavatory (although they cannot provide assistance inside the lavatory). Flight attendants may also provide assistance with taking oral medication, identifying food items on meal trays and opening packages.

While United flight attendants are able to provide some types of assistance, as described above, they are not able to provide continuous personal assistance onboard the aircraft. Flight attendants are not permitted to carry or lift customers, provide medical services such as giving injections, or assist with eating or personal hygiene.

United requires any passenger who has any of the limitations listed below to travel with a companion who is able to provide necessary assistance. These limitations include:

• needing personal or continuous attending care
• being unable to follow safety instructions from our personnel
• having a mobility impairment that would prevent the person from being able to assist in his or her own evacuation of the aircraft in the event of an emergency