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Refunds are issued to the original form of payment. Refund requests are subject to the ticket rules. Some tickets may require a service fee, which will be deducted from the refund amount. Requests for ticket refunds not purchased directly from United, such as those purchased from travel agents, web sites other than united.com or tickets purchased as part of a vacation package should be returned to the original purchasing source.
To help us serve you better, please have at hand details such as:
- Dates, flight numbers and itinerary
- Copy of your ticket and boarding pass or e-ticket receipt
- Your name, street or email address and telephone number
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