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1. Advise about lowest available fares

On our website, at our ticket counters or when customers call United Reservations to inquire about a fare or reservation, we will tell customers that the lowest fare we offer may be available through one of our other sales channels if that is the case.

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Our United Customer Commitment
1. Advise about lowest available fares
2. Notify customers of known delays, cancellations and diversions
3. Deliver baggage on time
4. Allow reservations to be cancelled for a certain period after purchase
5. Provide prompt ticket refunds
6. Properly accommodate passengers with disabilities and other special needs
7. Meet customers' essential needs during lengthy tarmac delays
8. Treat passengers fairly and consistently in the case of oversales
9. Disclose cancellation policies, frequent flyer rules, aircraft seating configuration and lavatory availability
10. Notify customers about travel itinerary changes in a timely manner
11. Ensure responsiveness to customer complaints
12. Provide services to mitigate inconveniences resulting from cancellations and misconnections.