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Important notices

Current as of Sunday, November 23, 2014 1:06 AM Central. Information is updated as it is received.

Please visit Today's Operations for the current status of our operations.

Hong Kong ground transportation travel times

Public transportation services to and from the airport in Hong Kong may be delayed due to ongoing protests. We recommend that customers check the availability of transportation services and allow ample travel time to and from the airport.

Notice regarding Silver Airways

As of October 1, 2014, Silver Airways will transition from being a United Express® carrier to being a codeshare partner for most flights to and from Washington Dulles. Flights between Washington Dulles and Altoona, Pennsylvania, and Beckley, West Virginia, will continue to operate as United Express. Silver Airways-operated United Express service between Cleveland and DuBois, Pennsylvania, and Parkersburg, West Virginia, will be discontinued. DuBois and Parkersburg will instead be served by Silver Airways codeshare flights to and from Washington Dulles. Effective November 1, 2014, all other Silver Airways-operated United Express service to and from Cleveland will be discontinued.
 
Customers on Silver Airways codeshare flights should check in with that carrier directly at SilverAirways.com or at a Silver Airways check-in counter.

Exception policies

In some cases where severe weather and other uncontrollable events are impacting United’s operations, we may, at our sole discretion issue an exception policy designed to accommodate customers with restricted tickets who wish to change their travel in advance of any potential disruption. Exception policies currently in effect are listed below:​​​

EventTravel to/from/throughDates
Los Cabos, Mexico RecoveryAirports:
  • Los Cabos, Mexico (SJD)
Original Travel Dates:
October 11, 2014 – December 20, 2014

Changing to earlier or later flights is allowed.

Final Travel must be completed by:

End of Validity of ticket (one year from date of issue)​​
Flight Changes:
  • When rescheduling travel to/from Los Cabos or changing to another United destination: Travel may be rescheduled with the change fee waived, but a difference in fare may apply.
​​
Upstate New York SnowAirports:
  • Buffalo, NY (BUF)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
Original Travel Dates:
November 21, 2014 - November 23, 2014

Changing to earlier or later flights is allowed.

Final Travel must be completed by:
End of Validity of ticket (one year from date of issue)​​
Flight Changes:
  • Fees for same-day flight changes are waived within 24 hours of original departure.
  • For all other changes, the change fee will be waived, but a difference in fare may apply.
​​

For additional information about what to do if your travel is affected by an exception policy, visit the Flight Delays and Cancellations page.

International travel

Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

Airport updates

Payment transactions at airports

United continues to introduce new technology in support of a faster and more efficient travel experience. As part of these efforts, the United check-in counters and kiosks at some of the airports we serve no longer accept cash as a form of payment.

To see payment information for specific airport locations, visit the Accepted Forms of Payment page.

Atlanta temporary terminal change

As of June 12, 2014, United flights to and from Atlanta will temporarily operate out of Concourses D and E, while renovations are being completed in Concourse T. All United operations are scheduled to return to Concourse T in January 2015.

Bogota terminal information

All United international flights from El Dorado International (BOG) now depart from Terminal 2, the new international terminal. Domestic flights will continue to depart from Terminal 1. United check-in counters are located in Terminals 1 and 2.

Boston terminal information

United's new concourse at Boston Logan opened on April 30, 2014. All United flights now arrive at and depart from Terminal B. Learn more about our new Boston concourse

Denver construction advisory

Due to construction beginning in June 2012, passenger drop-off and pickup at Denver International Airport may be rerouted. Customers should allow additional time on the way to and from the airport.

For more information, go to flydenver.com/construction.

Houston terminal information

United's check-in counters and baggage claim at Houston Intercontinental's Terminal A have closed. United flights will continue to depart from Terminals A, B, C and E, but customers on flights departing from Terminal A must first check in at Terminal B. Customers on United flights arriving at Terminal A can claim their checked baggage at Terminal B.

Kansas City terminal information

Effective November 5, 2013, all of United's operations at Kansas City International (MCI) will be relocated from Terminal A to Terminal C.

Las Vegas terminal information

Check-in counters and baggage claim at McCarran International (LAS) have been relocated from Terminal 1 to Terminal 3. Flights will continue to depart from Concourse D, which is connected to Terminal 3 by an underground tram.

London terminal relocation

As of June 4, 2014, all United Airlines flights will arrive at and depart from Terminal 2 at London Heathrow Airport (LHR), instead of Terminals 1 and 4. Learn more about London Heathrow Airport's new Terminal 2

Los Angeles terminal consolidation

All United departures and most arrivals will use LAX Terminals 7 and 8, with some international flights arriving at the International Terminal. We recommend that you check flight status online or through the United app for your gate location. Additionally, Premier Access® check-in at LAX has been relocated from Terminal 6 to Terminal 7, and the United ClubSM in Terminal 6 has been closed. Economy check-in will remain in Terminal 7, and the United Club location in Terminal 7 will remain open. The United Global First Lounge in Terminal 7 has been converted into a United Club.

New York/Newark check-in information

United's check-in counters at New York/Newark's Terminal C have changed locations. Check-in counters remain in the same terminal but have moved to different floors. Domestic and international Economy check-in is now located on Level 2 of Terminal C. Domestic and international Premier Access® check-in is located on Level 3. Global ServicesSM members and customers traveling in United Global FirstSM should go to Level 3, Door 4, and then take the escalator to the C-2 checkpoint to check in at the Global Reception lobby.

Orlando terminal information

Check in for all flights departing Orlando International (MCO) at Terminal B, ticketing area F.

Quito airport relocation

Effective February 20, 2013, all flight operations to, from and through Quito, Ecuador, will be relocated to the new Quito Mariscal Sucre International Airport (UIO). The new location is approximately a 1.5-hour trip from the Quito city center, and we recommend that customers arrive at the airport at least 2.5 hours prior to flight departure, so please plan accordingly.

San Antonio terminal information

All United flights from San Antonio International (SAT) depart from Terminal B.

San Diego terminal information

Check in at Commuter Terminal for all United Express flights operated by SkyWest® to Los Angeles (LAX). Check in for all other United and United Express flights at Terminal 2.

San Francisco terminal information

United flights from San Francisco International (SFO) depart from Terminal 3 and the International Terminal. Ticketing, check-in and baggage drop are located at Terminal 3 for flights within the U.S. and Canada, and at the International Terminal for flights outside of the U.S. and Canada. Global ServicesSM members and customers traveling in United Global First℠ should go to Terminal 3, Door 6 on the departures level to access the Global Services Reception lobby. Premier® members should go to Terminal 3, Door 2, 3 or 4 on the departures level to access the Premier check-in area.

Sao Paulo terminal information

All United check-in counters are now located in Terminal 3, and all United flights depart from and arrive at Terminal 3.

United ClubSM members, Star AllianceTM Gold members and premium-cabin customers traveling internationally can visit the Star Alliance lounge on the Mezzanine Level of Terminal 3.

Seattle terminal information

All of United's operations at SEA-TAC International Airport (SEA) are now located at Terminal A.

Seoul, Incheon airport information

United customers departing Seoul Incheon airport can check in, check baggage and clear immigration at City Airport Terminal in Gangnam, and then board nonstop buses to the airport where they can use expedited security and immigration lines to proceed to their gate. Customers should arrive at City Airport Terminal at least 3 hours before scheduled departure. For more details, go to www.calt.co.kr.

Washington National terminal information

Check in for all flights departing Washington National (DCA) at Terminal B. Flights depart from Terminal B, at Gates 10, 11, 12, 14 and 16.​​​​​