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Important notices

Current as of Wednesday, January 28, 2015 3:25 AM Central. Information is updated as it is received.

Please visit Today's Operations for the current status of our operations.

Northeast winter storm advisory

Winter Storm Juno will impact travel throughout the northeastern U.S. through Wednesday, January 28. Delays, cancellations and airport closures are likely. Please check flight status on or the United app before going to the airport. We are also offering additional flexibility that may allow you to change your travel plans. See the exception policy below for details.

Airport processing times at Phoenix Sky Harbor Airport

The Super Bowl will take place in Phoenix on Sunday, February 1, 2015. We anticipate high travel volumes from February 1 through February 2, and recommend that customers departing from Phoenix Airport allow a significant amount of extra time for check-in and security processing. Check-in areas and security checkpoints at Phoenix Airport will remain open overnight on February 1 through the evening of February 2. After 10 p.m. on February 1, customers should enter the airport at Terminal 2 through door 3, 4 or 5, or through door 8 by the taxi drop-off. Visit for more information on Super Bowl weekend.


Exception policies

In some cases where severe weather and other uncontrollable events are impacting United’s operations, we may, at our sole discretion issue an exception policy designed to accommodate customers with restricted tickets who wish to change their travel in advance of any potential disruption. Exception policies currently in effect are listed below:​​​

EventTravel to/from/throughDates
Winter Storm JunoAirports:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York/Newark, NJ (EWR - Liberty)
  • New York, NY (JFK)
  • New York, NY (LGA - LaGuardia)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Syracuse, NY (SYR)
  • Washington, DC (DCA - National)
  • Washington, DC (IAD - Dulles)
  • White Plains, NY (HPN)
  • Wilkes-Barre/Scranton, PA (AVP)
Original Travel Dates:
January 26, 2015 – January 28, 2015

Changing to earlier or later flights is allowed.

Final Travel must be completed by:
End of Validity of ticket (one year from date of issue)​​
Flight Changes:
  • When rescheduled travel commences by January 30, 2015, change fees and fare differences will be waived.
  • Travel may be rescheduled in any fare class, same cabin.
  • For all other dates and ticket uses, the change fee will be waived, but a difference in fare may apply.

For additional information about what to do if your travel is affected by an exception policy, visit the Flight Delays and Cancellations page.

International travel

Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

Airport updates

Payment transactions at airports

United continues to introduce new technology in support of a faster and more efficient travel experience. As part of these efforts, the United check-in counters and kiosks at some of the airports we serve no longer accept cash as a form of payment.

To see payment information for specific airport locations, visit the Accepted Forms of Payment page.

Atlanta temporary terminal change

United flights to and from Atlanta are temporarily operating out of Concourses D and E while renovations are being completed in Concourse T. All United operations are scheduled to return to Concourse T in January 2015.

The United ClubSM location in Concourse D will be closed effective February 1, 2015.

Denver construction advisory

Due to construction, passenger drop-off and pickup at Denver International Airport may be rerouted. Customers should allow additional time on the way to and from the airport.

London terminal relocation

As of June 4, 2014, all United Airlines flights will arrive at and depart from Terminal 2 at London Heathrow Airport (LHR), instead of Terminals 1 and 4. Learn more about London Heathrow Airport's new Terminal 2

Los Angeles terminal consolidation

All United departures and most arrivals will use LAX Terminals 7 and 8, with some international flights arriving at the International Terminal. We recommend that you check flight status online or through the United app for your gate location. Additionally, Premier Access® check-in at LAX has been relocated from Terminal 6 to Terminal 7, and the United ClubSM in Terminal 6 has been closed. Economy check-in will remain in Terminal 7, and the United Club location in Terminal 7 will remain open. The United Global First Lounge in Terminal 7 has been converted into a United Club.

New York/Newark check-in information

Flights operated by United will now arrive and depart from New York/Newark (EWR) Terminals A and C. Transportation between terminals is available by the Terminal A/C shuttle bus or via AirTrain. In Terminal A, United check-in counters are located on the upper level. In Terminal C, Economy check-in is located on Level 2, and Premier Access® check-in is located on Level 3. Global ServicesSM members and customers traveling in United Global First℠ should go to Level 3, Door 4, and then take the escalator to the C-2 checkpoint to check in at the Global Reception lobby.

San Francisco terminal information

United flights from San Francisco International (SFO) depart from Terminal 3 and the International Terminal. Ticketing, check-in and baggage drop are located at Terminal 3 for flights within the U.S. and Canada, and at the International Terminal for flights outside of the U.S. and Canada. Global ServicesSM members and customers traveling in United Global FirstSM should go to Terminal 3, Door 6 on the departures level to access the Global Services Reception lobby. Premier® members should go to Terminal 3, Door 2, 3 or 4 on the departures level to access the Premier check-in area.

Seoul, Incheon airport information

United customers departing Seoul Incheon airport can check in, check baggage and clear immigration at City Airport Terminal in Gangnam, and then board nonstop buses to the airport where they can use expedited security and immigration lines to proceed to their gate. Customers should arrive at City Airport Terminal at least 3 hours before scheduled departure. For more details, go to