Important notices

Travel from Chicago O’Hare (ORD)​​

​​Chicago will host the NATO summit May 20-21, 2012. Road closures and other security measures will be in place in and around Chicago, so please allow extra time for travel to O’Hare (ORD) as well as for check-in and security at the airport. All public transportation to and from O’Hare is expected to operate as usual. More information about Chicago’s public transportation system, including information about route delays, can be found on the CTA website.​

Berlin Brandenburg Airport (BER) opening postponed​

Due to airport construction delays, Berlin Brandenburg Airport (BER) will not open as planned on June 3, 2012. United will continue to use Berlin Tegel Airport (TXL) until the construction at Brandenburg is complete. Flights previously scheduled to depart from or arrive at Brandenburg Airport after June 3, 2012, will now depart from or arrive at Tegel Airport until further notice. Please check back for further updates as information about the new opening date becomes available.
Posted May 18, 2012​​​

Los Angeles terminal change​​

Effective May 15, 2012, United will begin to operate flights between Los Angeles, California (LAX) and the Hawaiian Islands (HNL, ITO, KOA, LIH and OGG) out of Terminal 6. Flights to and from all other locations will now operate out of Terminal 7. Premier Access check-in will continue to be located at Terminal 6, while non-Premier check-in will now be located at Terminal 7.
Learn more
Posted May 15, 2012​​

​Notice regarding British Midland International (bmi)​

Effective April 19, 2012, bmi has formally withdrawn from the Star Alliance as a result of its purchase by International Airlines Group, the parent company of British Airways. Reservations booked through United for bmi-operated flights scheduled to depart on or before May 31, 2012, will be honored as ticketed. Customers booked through United on bmi-operated flights scheduled to depart on or after June 1, 2012, will be accommodated on their scheduled flights with new flight numbers. As of April 19, 2012, bmi is no longer participating in Star Alliance-branded programs, but Star Alliance-branded tickets that include bmi flights will be honored if purchased on or before April 18, 2012. Star Alliance Gold and Silver benefits on bmi-operated flights will continue through May 31, 2012.

​Notice regarding Colgan Air

Pinnacle Airlines, parent company of Colgan Air, has sought protection under Chapter 11 of the Bankruptcy Code. We are working with Colgan to transition their flying for United Express to other carriers, and we are working hard to accommodate our customers. We have contingency plans in place and will contact any customer whose reservation may change as a result of the transition.

Spanair operations ceased

Our Star Alliance partner Spanair (airline code: JK) ceased operations on Friday, January 27, 2012. We are offering alternative travel arrangements for our customers holding United or Continental tickets for flights operated by Spanair. If you hold a United or Continental ticket that includes one or more segments operated by Spanair, please call reservations or your travel agent to assist with rebooking your travel. Spanair tickets that were issued for travel on United will be honored as originally ticketed.

Exception policies

In some cases where severe weather and other uncontrollable events are impacting United’s operations, we may, at our sole discretion, issue an exception policy designed to accommodate customers with restricted tickets who wish to change their travel in advance of any potential disruption. Exception policies currently in effect are listed below:​​​

For additional information about what to do if your travel is affected by an exception policy, visit the Flight Delays and Cancellations page.

United Express updates

Terminal relocations and updates

*All effective dates are subject to change. Please check back before you travel for current information.

Clear U.S. Customs when departing from Shannon and Dublin

Effective January 18, 2011, you can clear both U.S. Customs and Immigration at Shannon and Dublin Airports prior to your departure, saving you time on arrival at New York/Newark.

London terminal information

All of our flight numbers are aligned under the UA flight code; however, we continue to operate as two separate airlines out of two different terminals at London Heathrow. Please see below to determine which terminal your flight(s) will use.

Please ensure that your airport travel arrangements involve the correct terminal for your departure or arrival city.

Los Angeles terminal information

International travel

• Travel to Argentina
  Citizens of the U.S., Canada and Australia are required to pay an entry fee when arriving at Buenos Aires International Airport (EZE). U.S. citizens will be charged $131 USD that will be valid for multiple entries over 10 years. Canadian citizens will be charged $70 USD per entry and Australian citizens will be charged $100 USD per entry. For complete details on the new entry fee, please visit argentina.usembassy.gov.

• Travel to Venezuela
  The Secretary of the U.S. Department of Homeland Security is unable to determine whether Venezuelan airports that serve as the last point of departure for non-stop flights to the U.S. maintain and carry out effective aviation security measures in accordance with the Standards and appropriate Recommended Practices established by the International Civil Aviation Organization (ICAO). All flights are subject to continuing effectiveness of government approvals.

• ESTA for U.S. Visa Waiver Program Travelers
  The United States Department of Homeland Security (DHS) requires Visa Waiver Program (VWP) travelers to obtain approval from the Electronic System for Travel Authorization (ESTA) prior to check-in for a flight to the U.S.

  To apply for authorization to travel to the U.S., travelers may go to the ESTA web-based system and complete an application.

• U.S. Departure and Entry Requirements
  U.S. federal legislation requires all customers, regardless of citizenship or age, to hold a valid passport for travel by air to or from the U.S. Review the complete details.

  Passport, visa and health requirements for the transit and destination countries are provided by the International Air Transport Association (IATA) on united.com as a courtesy and should be verified by the passenger before travel. Remember that if the passenger is departing the U.S., a passport is now required, regardless of the destination country's entry requirements.

  U.S. federal legislation requires commercial air carriers operating international flights to the U.S. to submit the visiting address of all passengers who are non-U.S. citizens and non-residents to U.S. Customs and Border Protection before travel commences. Customers will be expected to provide this information during check-in.

• Other Travel Advisories
  Go to the U.S. Department of State website at http://travel.state.gov/travel/travel_1744.html for the latest travel advisories.